Nov 21, 2023
•4 minute read
Utilities
Utilities describes a market sector that encompasses organizations that provide products and services in the areas of fundamental amenities like electricity, natural gas, water, and sewage. Due to the nature of services provided, this is a very large sector and organizations in this sector usually have complex business operations. These organizations generally constitute a major part of the economy of any country. Utility companies in U.S. had a market capitalization of approximately $1.5 trillion in March 2021.
Technology in the Utility Industry
Utilities describes a market sector that encompasses organizations that provide products and services in the areas of fundamental amenities like electricity, natural gas, water, and sewage. Due to the nature of services provided, this is a very large sector and organizations in this sector usually have complex business operations. These organizations generally constitute a major part of the economy of any country. Utility companies in U.S. had a market capitalization of approximately $1.5 trillion in March 2021.
Technology in the Utility Industry
Like every other industry, technology is playing a key role in utility industry as well. Due to the nature of the services provided, there is an imperative to provide reliable, safe, and affordable services. The utility industry has long leveraged technology to meet these goals. New and emerging technologies are paving way to help build utility companies build new capabilities in areas like business continuity, operations, distribution, and infrastructure management. While utility companies have already invested in technology and innovation, new technologies like AI and IoT create opportunities to discover more.
Key Considerations for SAPinsiders
SAP and partner technologies are helping utility companies in the following areas:
Business operations systems: With productions like SAP S/4HANA, utilities companies get the ability to run their end-to-end business, and key operations like metering, billing, and customer engagement. Capabilities like SAP Fiori helps generate insights into aspects billing and helps provide opportunities to streamline these processes. There are customized, utility industry specific processes in various modules, like interaction center for the role of a customer service agent.
Intelligent Enterprise: Advances in technology allow utility organizations to evolve into digital energy networks that can allow them to develop new business models and processes, assimilate the prosumer and transform the way these companies work in a competitive and collaborative business environment in this industry today. Specific technologies that help enable this are technology platforms like SAP Business Technology Platform (BTP), Artificial Intelligence (AI), cloud, process automation & intelligence, Internet of Things (IoT), and enterprise analytics.
Solutions? Applications? [RH1]
Redwood Software’s RunMyJobs Joins SAP’s Industry Cloud for Utilities The utility industry continues to modernize, and with that evolution comes the challenge of processing an ever-increasing amount of data. The efficient management of cash is a particularly important task, yet achieving global visibility of it remains elusive for most utility companies. According to the SAPinsider Cash Management and Visibility report, few companies succeed in achieving this vital visibility, citing manual processes, non-integrated systems, and departmental silos as significant impediments. To help with these issues, Redwood Software recently announced the integration of its RunMyJobs solution into SAP’s industry cloud for the utilities sector. The platform manages large-scale transactions from meter data collection to customer billing and payments, enhancing process efficiency. In this blog, we will explore what capabilities this integration will deliver, as well as highlight several success stories relating to the new functionality.
IBM and KPMG Alliance: Strengthening Business Transformations in the Energy and Utilities SectorTwo of the largest organizations in the SAP ecosystem, IBM and KPMG recently unveiled a new and deeper alliance aimed to help energy and utility companies maximize the value of their SAP systems. Between IBM’s decades of solutions experience and the technical knowledge that KPMG has in business transformation, companies can expect significant value from the partnership.
At the crux of the announcement are energy and utility companies and their needs from an SAP S/4HANA implementations. IBM Consulting helps accelerate business transformation through hybrid cloud and AI technologies, leveraging their open ecosystem.
In this article, SAPinsider research director Ogo Nwanyanwu explains the key aspects of the announcements, while offering insights on how this new initiative can benefit SAP organizations in the relevant sectors.
Oct 26, 2023
•2 minute read
BI Solutions Inc. Courts SAP Customers Burned by Failed Utilities and Telecom ImplementationsBI Solutions Inc., a Plano, Texas-based SAP consulting firm, challenges industry 'armchair experts' by positioning itself as an alternative for Utilities and Telecom organizations wary of failed SAP projects. The company emphasizes its minority-owned certification and tenured consultants.
Aug 28, 2026
•2 minute read
bpc AG Builds Out a Full SAP Billing Practice Anchored by Its Own SAP Store Add-Onbpc AG launches a comprehensive SAP Billing practice, integrating core SAP solutions like BRIM and Convergent Invoicing with their SAP Store add-on, bpc best billing. This add-on provides self-service product catalog and booking capabilities for enhanced efficiency and speed.
Aug 27, 2026
•3 minute read
How to Build a Portfolio View for Data Center Capital PlanningPlatinum DB Consulting is combining SAP EPPM with FP&A to give data center leaders a portfolio view of capital planning. CII Best Practices connect project execution with investment reviews, while SAP Analytics Cloud planning extends project forecasts into the wider financial plan.
Aug 24, 2026
•3 minute read
Case Study: OG&E’s RISE with SAP transformation: Overcoming data security and testing challenges in UtilitiesAs part of its RISE with SAP migration, OG&E implemented EPI-USE Labs’ Object Sync and Data Secure solutions to improve test data management, resolve production issues faster, and safeguard sensitive information. By creating lean, compliant testing environments and protecting PII across SAP systems, OG&E achieved a more secure, agile, and efficient digital transformation.
Aug 22, 2026
•1 minute read
Airport Billing White paperIs your Airport ready for Intelligent Billing? Unlocking Operational Efficiency and Revenue Innovation with SAP BRIM Get the Whitepaper Is Your Airport Ready for Intelligent Billing? Unlocking Operational Efficiency and Revenue Innovation with SAP BRIM Download Now Register to do
Jul 29, 2026
•1 minute read
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