SAP Service Continuity


What Is Service Continuity?

Service continuity is the process of preparing mitigation for significant disruptions to service delivery so that delivery can continue or resume. Service continuity best practices describe how to prepare service systems and resources to ensure that a minimum critical level of service can continue if a significant risk is realized. Part of service continuity is identifying which services cannot be disrupted and which can be disrupted and for what amount of time.

What Is SAP Service Continuity?

SAP service continuity focuses on ensuring that SAP applications, which often run the most critical processes in an organization, continue to function in the event of a disaster or other disruptive event, even if in a degraded mode.

What Is Service Continuity?

Service continuity is the process of preparing mitigation for significant disruptions to service delivery so that delivery can continue or resume. Service continuity best practices describe how to prepare service systems and resources to ensure that a minimum critical level of service can continue if a significant risk is realized. Part of service continuity is identifying which services cannot be disrupted and which can be disrupted and for what amount of time.

What Is SAP Service Continuity?

SAP service continuity focuses on ensuring that SAP applications, which often run the most critical processes in an organization, continue to function in the event of a disaster or other disruptive event, even if in a degraded mode.

SAP Business Continuity Management provides a framework for building operational resilience, along with an effective response capability for natural disaster, power outage, hardware or telecommunication failures, data corruption, cyberattack, or other disruptive events. The framework includes an IT service continuity management (ITSCM) component, which establishes guidelines for the resilience of systems, services, and in-house IT tools. The focus of ITSCM is on the IT organization and cloud delivery that operate SAP mission-critical infrastructure resources.

ITSCM processes serve four major functions:

  • Identify the critical IT resources supporting SAP and IT operations
  • Analyze the gaps between the recovery requirements and capabilities
  • Address the risks and alert management
  • Verify that ITSCM plans are available, prioritized, up-to-date, and tested.

By implementing these processes, the analyses bring attention to IT weaknesses and help mitigate associated risks in SAP systems.

Further Resources for SAPinsiders

Ensuring Business Continuity in a Time of Digital Disruption. The article explains that effective regression testing delivers the confidence and security needed to maintain business continuity and deliver innovation. It describes how Basis Technologies’ Testimony solution addresses this testing challenge in SAP landscapes.

How McKesson Ensures Business Continuity While Accelerating Innovation. The article relates how healthcare company McKesson underwent a testing transformation in order to minimize business disruption as it transformed its SAP environment. To accomplish this, McKesson partnered with Tricentis and implemented its enterprise continuous testing platform.

Ask the Experts: Accelerating your SAP S/4HANA deployments while reducing cost and improving continuity. In this webinar, Jim O’Donnell with Red Hat explains how automating deployment of SAP S/4HANA provides significant flexibility while reducing costs and improving business continuity.

Vendors that can help SAP customers with service continuity include: Basis Technologies, Google Cloud, and Red Hat.

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