Customer Experience

Content in this topic area will help sales, marketing, customer service, and analytics professionals understand how to leverage SAP Customer Experience solutions to deliver personal, trusted, and connected customer experiences. Content will cover a wide range of topics, including end-to-end commerce processes, sales automation, sales performance management, best practice customer service, marketing, and customer-related analytics processes. 


  1. The COVID-19 Crisis Exposes Areas Where SAP Customers in the Healthcare Field Can Up Their Game

    Reading time: 6 mins

  2. Make Better Business Decisions with At-Your-Fingertip Support for SAP Landscapes

    Make Better Business Decisions with At-Your-Fingertip Support for SAP Landscapes

    Reading time: 3 mins

  3. Adapting for Success in the Outcome Economy

    Reading time: 6 mins


  1. SaaS industries

    Reading time: 6 mins

    The high-tech industry has developed a strong affinity for the mantra the “outcome economy” in response to the shift toward selling outcomes rather than quantities. SAP customers are challenged with finding ways to drive every dollar to more impactful innovation versus spending money on the traditional aspects of running IT. This article outlines the steps…
  2. LeaseAccelerator

    LeaseAccelerator provides a global lease lifecycle automation platform that improves free cash flow and ensures long-term compliance across equipment and real estate assets. Thousands of users rely on our Software as a Service (SaaS) platform to manage and automate 700,000 leases valued at $200 billion across 5 million assets in 172 countries that generated 8…
  3. Innovative Solution Partners

    As entrepreneurs ourselves, we know how exciting and challenging running a business can be. Simplify by using your biggest asset: the data you keep. We create data driven solutions that eliminate the guesswork and that can help you make sound business decisions. What would happen if you could understand all the sales, marketing, accounting, and…
  4. Innovent Solutions

    Since 1995 Innovent Solutions has provided consulting and training services to more than 500 clients who have deployed Search, Business Intelligence, Data Management or eCommerce solutions. Our clients span a diverse range of industries including Banking and Financial Services, Retail, Healthcare, Entertainment, and Technology. We have provided consulting expertise to OEMs that embed Search and…
  5. InfoSol

    InfoSol® is a visionary provider of information systems solutions delivering quality, compelling and effective business intelligence and custom applications. Understanding a client’s specific business and unique needs is always a part of any solution we provide. Our logo is based on the Ancient Egyptian Eye of Horus which has several meanings, one of which is…
  6. ICM America

    At ICM America we provide SAP customers with the experienced consultants that they are looking for. In our 20+ year history ICM has delivered the most experienced consultants to help business implement and run their SAP products. Together with our technical and industry specific solutions, you can rely on ICM to deliver the fast, experienced…
  7. Heisab

    As a medium-sized consulting company and SAP Gold partner with more than 15 years of experience, HEISAB supports companies on their way through digital transformation and combines sound process and SAP know-how with proven consulting methodology and modern technologies. Our portfolio includes intelligent solutions and services for process optimization along the entire supply chain –…
  8. GoSCM

    GoSCM is a global consulting company with focus on SAP SCM: Processes IBP TM eWM  MII Ariba TSW DSD SAP SCM, SAP Transportation Management, Supply Chain Management
  9. Genpact

    Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. Combining our…
  10. fullstory

    FullStory offers digital experience analytics, on-the-fly conversion funnels, advanced search capabilities, video-like replay of real user sessions, and robust debugging and developer tools—all while integrating with leading software-as-a-service (SaaS) products. Founded in Atlanta by a team of former Googlers devoted to making products more user-friendly, FullStory officially launched in 2014. session replay, heat maps, user…