May 1, 2026
•1 minute read
Expert Exchange
SAPinsider Expert Exchange is a video series built for how people actually learn today. Each season focuses on one SAP topic, with episodes hosted by SAPinsider analysts and featuring experts who’ve been in the trenches. You can watch the whole series start to finish or just drop into the episodes that matter most to you. It’s like your favorite streaming platform—but for SAP. No fluff, no filler—just straight talk, smart insights, and real-world perspectives from people who know their stuff. Available now on SAPinsider.org, it’s a smarter way to stay sharp and stay ahead.
SAPinsider Expert Exchange – Season 1 SAP BTPSAP Business Technology Platform is the connective layer for how SAP customers modernize, integrate, extend, and innovate. In this series, SAP leaders Steffen Pietsch and Jesper Schleimann explain how SAP BTP is central to SAP’s 2026 strategy, from clean core and integration modernization to agentic AI, Business Data Cloud, and governed enterprise automation. Episode 1: […]
SAPinsider Expert Exchange – Season 1 – The Future of Tax Compliance in SAPTax compliance is no longer a back-office function. It has become embedded in every transaction, every business process, and every SAP implementation decision. This three-part Expert Exchange series, sponsored by Sovos, brings together leading voices from Sovos, Tungsten Automation, DMA, and KPMG to explore how AI, clean core principles, and accelerating global mandates are fundamentally […]
Apr 24, 2026
•1 minute read
SAPinsider Exchange – Building the Connected, AI-Ready BusinessIn this edition of SAPinsider Expert Exchange, we explore SAP Integration and how SAP Integration Suite underpins the modern connected enterprise—across core ERP, line-of-business applications, and emerging AI-driven scenarios. Through expert conversations with practitioners, partners, and SAP leaders, the series dives into real-world strategies for modernizing integration, embracing event-driven patterns, and delivering resilient hybrid and […]
Apr 9, 2026
•1 minute read
SAPinsider Expert Exchange – Season 1 – How to Build Trusted AI Outcomes in TreasuryIn this edition of the SAPinsider Expert Exchange sponsored by Kyriba, How to Build Trusted AI Outcomes in Treasury guides finance and treasury leaders on how to move from experimentation with AI to governed, production-ready use cases that deliver reliable, explainable, and auditable results across liquidity, payments, and risk management. The series explores how to […]
Apr 2, 2026
•1 minute read
Customer at the Core: Creating Frictionless, Profitable JourneysIn Episode 5 of the SAP CX Expert Exchange, Robert Holland talks with Essity’s e-commerce Global Process Owner, Daniele Tedesco, about how a global health and hygiene leader is modernizing its customer experience and commerce stack to serve over a billion product users every day. Daniele explains how Essity is using SAP Commerce Cloud and an S/4HANA Cloud backbone to build flexible headless and full-stack B2B/B2C experiences, speed up web shop rollouts from months to weeks, and open new markets like small pharmacies with capabilities such as streamlined post‑purchase journeys and credit card ordering.
Jan 14, 2026
•1 minute read
Customer At the Core: How Leading Brands Connect Experience to ProfitIn Episode 4 of the SAP CX Expert Exchange series, Robert Holland speaks with Eurogast’s Andreas Falbesoner about how the company blends personal relationships with flexible, data driven tools to keep customers at the center of its operations. Their discussion highlights how integrated ERP and customer experience systems, supported by emerging AI capabilities, help Eurogast strengthen loyalty, streamline ordering, and respond quickly to shifting demand.
Dec 4, 2025
•1 minute read
SAPinsider Expert Exchange – Season 1 Supply Chain ManagementIn this edition of the SAPinsider Expert Echange – Supply Chain Management we highlight two perspectives shaping today’s supply chain landscape: the strategic lens of Reveal’s Martin Rowan and the operational experience of Blue Diamond Growers’ Steve Bergfeld. Across both conversations, a consistent message emerges: supply chains are more complex, more visible, and more essential […]
Nov 18, 2025
•1 minute read
SAPinsider Expert Exchange – Season 1 Customer ExperienceAs organizations rethink how they connect with customers, SAPinsider’s Customer Experience (CX) Expert Exchange explores how technology, data, and AI are redefining engagement across industries. In this three-part series, SAP experts and business leaders discuss how integrated systems, trusted data, and intelligent automation are helping companies deliver seamless, personalized experiences while building long-term customer value. […]
Oct 15, 2025
•1 minute read
The Impact of Data Fragmentation on Customer ExperienceIn the third episode, Kobi Yosef discusses how Delek Group unified customer data and digital systems to support its transformation from an energy company to a multi-brand retail, food, and entertainment leader. By implementing SAP Customer Data Cloud (CDC), Customer Data Platform (CDP), and Business Technology Platform (BTP), Delek created a single, secure view of the customer while ensuring compliance with evolving privacy regulations. Yosef explains how this integrated foundation enables personalized engagement, strengthens customer trust, and supports growth across every business line.
Oct 15, 2025
•1 minute read
AI and the Impact on Customer ExperienceIn this conversation, Surajit Ghosh returns to discuss the growing impact of agentic AI on customer experience management. He shares how AI agents are helping organizations move beyond traditional automation to deliver more responsive, human-like interactions. From intelligent Q&A assistants to autonomous service and sales agents, Ghosh demonstrates how prepackaged AI use cases are accelerating adoption while maintaining trust, compliance, and responsible governance in a fast-changing AI landscape.
Oct 15, 2025
•1 minute read
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