Improve Customer Service by Enhancing the Integration of CRM and ECC Logistics and Billing

Improve Customer Service by Enhancing the Integration of CRM and ECC Logistics and Billing

Reading time: 11 mins

Most companies have established their logistics and billing processes in their SAP ERP Central Component (ECC) systems. Since understanding customers better has become a key strategy, many organizations are now also using SAP CRM to improve and analyze customer experience, interaction, and satisfaction. Integrating the two systems gives companies the option to maintain their solid...

This content is for SAPinsider Monthly Subscription, SAPinsider Annual Subscription, and SAPinsider Premium Annual Subscription members only.
Log In Join Now

More Resources

See All Related Content