STA Technologies’ Knowledge Add-on for SAP
Meet the Authors
Key Takeaways
⇨ Having quick access to accurate information is essential for making effective business decisions, both at the operational and tactical levels.
⇨ STA Technologies’ Knowledge Add-on for SAP simplifies the process of dealing with issues by embedding knowledge base search results into SAP F1 help.
⇨ With this Knowledge Add-on, the number of tickets being generated is reduced as users can solve many issues themselves by accessing a large knowledge base.
Having quick access to accurate information is essential for making effective business decisions, both at the operational and tactical levels. In every company that uses SAP, a wide range of employees with varying levels of technical knowledge need to use SAP systems to pull data and information. While doing this, there is a chance that errors may occur and the user may need additional help, more than is available by selecting F1 to open SAP help.
To resolve this, companies usually have a ticketing system in place which facilitates users reporting issues to the IT team to get a solution to their problem. However, this can be a time-consuming process task involving multiple parties. STA Technologies’ Knowledge Add-on for SAP simplifies the process of dealing with issues by embedding knowledge base search results into SAP F1 help. This reduces the time to resolution by enabling users to easily locate relevant answers and insights.
Features and Benefits of using the Knowledge Add-On
- The Knowledge Add-on for SAP is compatible with SAP S/4HANA, SAP ECC and all ABAP (Advanced Business Application Programming) based systems.
- It is flexible, easy to configure, and enables integration with ServiceNow and Atlassian Confluence.
- There are no prerequisites to install the add-on and it is a no-code 60-minute process. It can be integrated into any platform using custom development.
- The number of tickets being generated is reduced as users can solve many issues themselves by accessing a large knowledge base.
- The add-on also helps in making good use of the knowledge base, leveraging it to solve issues and thereby maximizing its ROI.
A fully functional version of this knowledge add-on is available via a free trial through which interested companies can evaluate this product in one of their own SAP systems. With the free trial, companies get access to the full version for 30 days, and STA helps configure it in the company’s systems. Companies also get a guided evaluation manual to understand how to evaluate the add-on’s fit for the company. By providing instant access to knowledge base search results, this add-on helps streamline the issue resolution process and leads to higher efficiency and productivity.
