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STA Technologies

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  ITSM Connector for SAP

  Simplify and enhance SAP support, speed up ticket resolution and reduce related costs using this certified SAP add-on.

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  Knowledge Add-on for SAP

  Provide self-service issue resolution for SAP end users by embedding Knowledge Base search results into standard SAP F1 help.

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  Get an Overview of our ITSM Connector for SAP & Understand How Your Company can Benefit from Using it to Integrate your SAP Systems with Your Existing ITSM Platform (ServiceNow, Jira etc.)

  Learn how you can improve your SAP support process using integration and smart automation. Improve service desk KPIs, reduce the number of tickets and cut SAP support costs.

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  Learn How Aspen Pharma Group Benefits from Using our ITSM Connector for SAP

  Aspen Pharma Group integrated their SAP S/4HANA systems with their ServiceNow platform using the ITSM Connector. This resulted in major resource and cost savings through SAP support process optimization.

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  On-demand Webinar: Integration of SAP Systems and ITSM Platforms to Simplify SAP Support and Cut Related Costs

  Learn how to reduce SAP ticket resolution time, improve service desk efficiency and cut SAP support costs using the ITSM Connector for SAP.

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  How Celsa Group Used Integration and Smart Automation to Reduce SAP Support Costs

  Celsa Group integrated their SAP ECC system with ManageEngine ServiceDesk Plus to reduce SAP ticket resolution time.

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  Empowering SAP Users and Enhancing ROI with Knowledge Add-On Tools

  Reading time: 1 mins

  The benefits of utilizing knowledge tools such as this are significant, empowering SAP users to resolve issues independently.

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  Cut Time and Effort on SAP Incident Management Processes

  Reading time: 2 mins

  STA Technologies’ ITSM Connector simplifies and speeds up SAP incident management processes and testing and defect management.

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  Aspen Reaps the Benefits of STA’s ‘ITSM Connector for SAP’

  Reading time: 1 mins

  Aspen Pharmacare utilized STA Technologies’ SAP add-on (ITSM Connector for SAP) within its SAP S/4HANA environment (version 1909) and ServiceNow (Tokyo)

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  Create ServiceNow Tickets from SAP GUI to Improve Your SAP Support Process

  Reading time: 3 mins

    Let your SAP users create tickets in ServiceNow directly from SAP GUI using the ITSM Connector. Tickets are automatically categorized and routed based on SAP transaction, module etc. and contain all relevant information (SAP transaction, user, system details, authorization report). So far, all my posts were about how you can improve the troubleshooting process…

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  SAP Focused Run 4.0 – ServiceNow integration – monitoring and alerting

  Reading time: 1 min

  Learn how you can integrate SAP Focused Run and ServiceNow systems to have ServiceNow incidents automatically (or manually) created for Focused Run alerts.

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  Create ServiceNow incidents directly from SAP Fiori Apps

  Reading time: 1 min

  Create ServiceNow incidents directly from Fiori Apps using the ITSM Connector, having them routed and categorized based on SAP module, Fiori App ID or any other criteria. Automatically have the console entries, SU53 authorization report and all system/user data attached to the ServiceNow incidents.

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  Integration of SAP and Jira

  Reading time: 1 min

  Learn how you can speed up SAP incident resolution by letting SAP users create tickets in Jira directly from SAP GUI or Fiori Apps using the ITSM Connector. The generated Jira tickets contain all relevant information (SAP transaction, user, system details, authorization report, Fiori app details) so the support teams can immediately start working on…

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  Create ServiceNow incidents directly from RF devices running SAP EWM

  Reading time: 1 min

  Submit ServiceNow incidents from mobile devices running SAP EWM. All relevant information attached automatically (warehouse details, program details, mobile device details etc.).

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  Neptune DXP SAP Edition meets IT Service Management – create tickets from Neptune apps

  Reading time: 1 min

  Learn how the ITSM Connector allows your end users to create incidents in external ticketing tools like ServiceNow, Jira, ManageEngine ServiceDesk Plus whenever they experience an error in a Neptune Software Application. All Neptune-related information is automatically added to the tickets, which are routed and categorized automatically.

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  Automate Service Request creation for SAP authorization requests

  Reading time: 1 min

  See how to speed up SAP authorization requests by enabling SAP end users to create Service Requests in ServiceNow directly from SAP.