Advancing Process Maturity with Rizing – HECO’s Case
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Key Takeaways
⇨ Organizations utilize operational data through systems like SAP Enterprise Asset Management (EAM) to manage asset lifecycles comprehensively, involving various stakeholders including maintenance, operations, finance, and executive levels.
⇨ However, challenges with SAP EAM systems like poorly defined or implemented processes, inaccurate reporting, data quality issues, and complex user interfaces hinder the full realization of the benefits of SAP EAM and obstruct the transition to more advanced, intelligent asset management solutions.
⇨ Rizing, an SAP consulting firm and systems integrator with specialization in Enterprise Asset Management, Consumer Industries, and Geospatial solutions, enabled Hawaiian Electric Company (HECO) to successfully transform its operational systems by enhancing its existing SAP infrastructure and overhauling its business processes.
Organizations utilize operational data through systems like SAP Enterprise Asset Management (EAM) to manage asset lifecycles comprehensively, involving various stakeholders including maintenance, operations, finance, and executive levels. These systems support asset-intensive industries from procurement to disposal, optimizing performance and compliance with regulations. However, challenges with SAP EAM systems like poorly defined or implemented processes, inaccurate reporting, data quality issues, and complex user interfaces hinder the full realization of the benefits of SAP EAM and obstruct the transition to more advanced, intelligent asset management solutions.
Rizing, an SAP consulting firm and systems integrator with specialization in Enterprise Asset Management, Consumer Industries, and Geospatial solutions, enabled Hawaiian Electric Company (HECO) to successfully transform its operational systems by enhancing its existing SAP infrastructure and overhauling its business processes.
Hawaiian Electric Company embarked on a strategic enhancement of its operational systems, demonstrating a resolute commitment to leveraging advanced technology and optimizing business processes for heightened efficiency and customer satisfaction. In collaboration with Rizing, HECO launched the Mobile Work and Field Service Management (MWFSM) initiative, harnessing the full potential of top-tier SAP solutions to drive efficiency gains and cost reductions. The project included an operational excellence assessment, highlighting the retirement of outdated solutions and setting the stage for integrating FSM, SSAM, and advanced mapping and analytics solutions. Data management became a focal point, guiding HECO through system data updates, maintenance planning, and ensuring consistency with new system demands.
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The initiative commenced with a strategic optimization of HECO’s SAP configuration and master data, laying the foundation to harness the capabilities of newly integrated tools effectively. A significant milestone was the seamless transition from the legacy ClickSoftware scheduling and dispatch tool to the cloud-based SAP Field Service Management (FSM) system. This move not only modernized HECO’s technological landscape but also introduced greater agility in field operations.
In parallel, HECO’s field mobility tool underwent a transformation from the Work Manager (Syclo) to the next-generation SAP Service and Asset Management (SSAM) cloud platform. This solved the challenges associated with the legacy Syclo system and removed redundant processes to enhance base ISU functionality, particularly in meter management. This shift complemented the enhancement of the standard SAP Asset Management ap controller and user interface through Rizing’s cloud-based GIS and data collection interface, OmniSpatial Map, elevating spatial analytic capabilities. Further fortifying this transformation, the SAP Analytics Cloud (SAC) introduced a suite of robust dashboards, comprehensive reporting features, and analytical insights that drive performance. Rizing also developed custom Fiori applications to streamline planning, monitoring, and execution of work processes, and replaced the outdated systems, enabling efficient daily operations and cross-device synchronization.
One of the primary achievements for HECO was the consolidation of processes and enhancing business maturity. Originally, like many utilities, the company comprised disparate entities spread across their service territory, all with their own unique operational methods. The challenge was not merely transitioning to a unified asset management system; it required integrating all processes to function as a single, cohesive operation. This necessitated a significant change management effort, which both the client and the consultancy navigated successfully. Aligning the right methodologies across all islands was a monumental task.
The transformation involved more than just replacing outdated technology; it was about advancing process maturity and refining strategic thinking. This evolution was reflected in the improved metrics, leading indicators, and enhanced reporting capabilities mentioned by the Rizing MWFSM Senior Manager, Al Ledesma. This progress represented a dual triumph in both process and technology, not merely a superficial technology upgrade.
HECO is on the path of fully realizing the benefits of cloud analytics and the comprehensive ISU solution for field and customer service. With the development phase nearing completion and testing to follow, the company is taking final steps of a transformative journey that reaffirms HECO’s pioneering position in technological adaptation and operational excellence.
