To Build or Buy? That is the Question / DataXstream
Key Takeaways
⇨ Businesses face the critical decision of whether to build a custom OMS solution or buy a pre-built one, considering the high complexity, cost, and risk associated with custom development.
⇨ Successful e-commerce integration requires modernized order management systems that enhance customer experience, streamline sales processes, and provide real-time inventory oversight, as demonstrated by Pacific Coast Supply's partnership with DataXstream and SAP.
⇨ Investing in an existing OMS solution like OMS+ can significantly reduce training time, improve operational efficiency, and lead to quicker ROI, avoiding the pitfalls and high failure rates of DIY software projects.
Twenty years ago, standard practice for businesses was to address needs with a custom-built solution. Large groups of specialty consultants would work with the business to create solutions designed just for them. Today businesses have the opportunity to look to SAP Certified Solutions like those in the SAP Store. This whitepaper “To Build or Buy?” explores the question of whether organizations should build their own custom software solution, or to simply buy a pre-built order management software (OMS) solution for a quicker return on investment. This document will explore common myths regarding Do-It-Yourself (DIY) software, as well as provide a compelling case study highlighting Marty Menard from Pacific Coast Supply, LLC, a diversified building supplies distributor that operates across the West Coast. Marty Menard details the lessons they learned through their own experience of modernizing their legacy SAP system and how they had to grapple with the question of when does software customization become technical debt? Download this paper to receive compelling insight, examples and lessons learned to use with your organization when considering your next DIY software project.
Business-to-business enterprises understand they must streamline sales order processing, management and fulfillment to create a more unified, cohesive customer experience.
Unfortunately, many organizations are challenged by this. They’re feeling the pressure from customers accustomed to competitors like Amazon, who have invested billions in proprietary software applications to create more seamless e-commerce and fulfillment processes. But should businesses follow the lead of The Home Depot, who spent $11 billion¹ on an e-commerce site to follow in Amazon’s footsteps? However, after spending $11 billion, only 14.2% of their sales stem from their e-commerce site.
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