• SAP Finance Automation
• Videos

The Customer Portal advantage: Faster payments, intelligent automation, stronger cash flow

Key Takeaways

• Implementing a modern payment portal provides 24/7 self-service with flexible, user-friendly options, enhancing the overall payment experience for customers.

• Next-gen portals incorporate automated features such as reminders, dispute handling, and invoicing workflows, streamlining collections and improving efficiency.

• Utilizing real-time tracking and secure processing accelerates cash flow and transforms the collections strategy, making it essential for organizations still using legacy systems to upgrade.

Leading organizations are enhancing their payment processes through intelligent customer portals that provide self-service options, automated workflows, and real-time tracking, as demonstrated by a Wav analyst’s experience with Serrala.

Name Company Email

First Name *

Last Name *

Email *

Phone

Company Name *

Job Title *

City

Country *United States of AmericaAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBolivia (Plurinational State of)Bonaire, Saint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo (Democratic Republic of the)Cook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatini (Kingdom of)EthiopiaFalkland Islands (Malvinas)Faroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHondurasHong KongHungaryIcelandIndiaIndonesiaIran (Islamic Republic of)IraqIreland (Republic of)Isle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea (Democratic People's Republic of)Korea (Republic of)KosovoKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesia (Federated States of)Moldova (Republic of)MonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth Macedonia (Republic of)Northern Mariana IslandsNorwayOmanPakistanPalauPalestine (State of)PanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint Martin (French part)Saint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint Maarten (Dutch part)SlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyrian Arab RepublicTaiwan, Republic of ChinaTajikistanTanzania (United Republic of)ThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUgandaUkraineUnited Arab EmiratesUnited Kingdom of Great Britain and Northern IrelandUnited States Minor Outlying IslandsUruguayUzbekistanVanuatuVatican City StateVenezuela (Bolivarian Republic of)VietnamVirgin Islands (British)Virgin Islands (U.S.)Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands

Opt In *

• I agree to register as an SAPinsider member and receive other communications from SAPinsider or our Partners.
  
  By enrolling in the SAPinsider Membership community you receive access to member only content that is provided courtesy of SAPinsider and our Partners. You will only be asked to enroll once but can change your profile at any time by going to your profile and clicking to edit your profile. If you would prefer to review content provided by SAPinsider and SAPinsider Partners and not be contacted by those Partners please do not check the box submitting your willingness to be contacted.
  
  You may unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.
  
  By clicking submit, you consent to allow SAPinsider to store and process the personal information submitted above to provide you the content requested.

Submit

Today’s top organizations are upgrading how they collect payments with intelligent customer portals that offer full control, real-time visibility, and a seamless payment experience.

In this on-demand session, Serrala experts are joined by a Credit & Collections Analyst from Wav, a current Serrala customer, who shares firsthand insights into launching and benefiting from a modern payment portal. Hear the real story from someone who’s made the switch and seen measurable results.

Discover the must-have features of a next-gen portal:

Explore related questions

Ask SAPi

what is this?

• 24/7 self-service with flexible, user-friendly payment options
• Automated reminders, dispute handling, and invoicing workflows
• Real-time tracking and secure processing for faster payments

What you’ll take away:
Get proven tips, practical best practices, and expert guidance to streamline collections, boost agility, and accelerate cash flow. If you’re still relying on legacy systems, now’s the time to see how a smarter, customer-first portal can transform your collections strategy.

Watch now and reimagine how you get paid.

• 
  • SAP HANA

  Cirque du Soleil Orchestrates Finance Agility with SAP Business AI-Powered Invoice Assistant 

  Reading time: 3 mins

• 
  • SAP Finance Automation

  Streamlining Financial Close Processes with SAP Workflow Solutions

  Reading time: 3 mins

• 
  • SAP Finance Automation

  Margin Matters: Optimize Revenue and Partner Incentives with Vistex & SAP

  November 18, 2025

• 
  • SAP Finance Automation

  Future-Proofing Your Finance Department with SAP Workflow Automation

  Reading time: 4 mins