Transforming Customer Experience with SAP Fiori: How Platinum DB Consulting Drives UX Innovation for Digital Success
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Key Takeaways
⇨ Upgrading user experience (UX) is crucial for businesses to enhance customer loyalty, satisfaction, and overall return on investment in the digital transformation era.
⇨ SAP Fiori provides a comprehensive platform that includes over 300 applications and tools designed to significantly improve user experience across various devices and operating systems.
⇨ Platinum DB Consulting offers specialized services in SAP Fiori implementation both on cloud and on-premise solutions, including UX design, Smart Business cockpits for real-time data visualization, and a proof of concept methodology to streamline the upgrade process.
To keep up in the new age of digital transformation, businesses should upgrade their user experience (UX) to boost customer loyalty, return on investment, SEO, brand value as well as cost savings and faster time to market. A better user experience can lead to an increase in customer satisfaction. Satisfied customers will be more likely to remain loyal and recommend an organization’s products or services.
One solution that can enhance an organization’s customer experience is SAP Fiori. SAP Fiori, a user interface (UI) and user experience layer for SAP software applications, can help users perform business tasks across multiple devices and operating systems.
SAP Fiori’s features include over 300 applications, consumer-grade experience, design guidelines and tools, role-based design, and various app types to help users get up-to-speed with the software.
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The tools provided by SAP Fiori can help users develop SAP Fiori elements applications by providing extensions for SAP Business Application Studio on SAP Business Transformation Platform (BTP). These extensions can help customers create applications, visualize navigation, and automatically generate code. The SAP Fiori UI can be implemented both on Cloud Application Programing (CAP) and REST ABAP Programing (RAP) projects.
Platinum DB Consulting, a SAP consulting and services partner, can help organizations looking to implement SAP Fiori and upgrade the user experience. Platinum DB Consulting help users implement SAP Fiori in several ways, including:
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SAP Fiori UX Design: Platinum DB specializes in SAP Fiori UX design and offers a unique BTP EPPM solution that integrates SAP Fiori role-based templates.
- SAP Smart Business cockpits: Platinum DB offers SAP Smart Business cockpits that use the SAP Fiori UX to provide real-time information access and graphical visualization.
- Proof of concept methodology: Platinum DB offers a “Try and Buy” approach that begins with a proof of concept (POC) methodology. POCs are supported by PDB hardware, client temporary software licenses, and consulting and basis services.
- Advanced Innovation Center (AIC): Platinum DB has an AIC in Chicago where the company can model, prototype and configure solutions before implementation.
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