Liberty Mutual, one of the world’s largest property and casualty insurers, faced a challenge following several acquisitions, how could the team efficiently manage a complex financial close and reconciliation process across multiple offices. According to Tina Stillabower, Lead Accountant at Liberty Mutual, the situation was far from ideal, “Our accounting team was spread across three separate offices, reconciliation processes were incredibly inconsistent and there was no way to measure KPIs or track progress. People were working off personal to-do lists and sticky notes, so if someone left unexpectedly, we had no insight into what they were doing or not doing.” These issues are not unique. Fragmented teams, inconsistent workflows, and lack of visibility are fueling financial transformation in organizations across the globe. SAPinsider’s 2025 Record-to-Report and Financial Close Benchmark Study found that 55% of organizations cite reducing manual, repetitive accounting tasks as their top driver for automation, 70% of companies in the same study report automating record-to-report processes such as journal entries, reconciliations and reporting as a path to modernizing their finance functions.

Trintech Powers Liberty Mutual’s Transformation

Recognizing the need for change, Liberty Mutual sought a solution that could centralize reconciliations, standardize processes, and improve audit readiness. Management buy-in was critical. Once leaders understood they would gain real-time visibility into KPIs and close progress, adoption accelerated. With Trintech’s solution, Liberty Mutual enhanced visibility and reporting:

• Real-time percentage-of-completion tracking: Trintech’s platform enables everyone from staff accountants to controllers to see what’s finished, what remains, and how reconciliations impact financial statements. This transparency allows teams to identify bottlenecks early and take corrective action.
• Reconciliations are centralized and standardized: All reconciliations now reside in a single repository and are performed consistently across offices and acquired entities. Automated general ledger data imports eliminate manual entry, reducing errors and ensuring accuracy.
• Audit processes are streamlined: Internal and external auditors can directly access the platform to review documentation. Saving Liberty Mutual’s team the time it took to print or compile reports. This has significantly reduced audit effort and improved compliance efficiency.

Stillabower advises organizations to define account segments and reconciliation attributes upfront. “We spent a lot of time figuring that out, and at the time it seemed exhausting, but it was definitely time well spent,” she noted. This preparation ensures alignment and scalability, reducing rework during rollout.

Automating Record-to-Report for Long-Term Financial Health

Liberty Mutual’s success in building long-term financial health by centralizing reconciliations and automating close processes, illustrates how important automation is to transforming the financial close. The time automation delivers to finance professions increases opportunities to perform more strategic and proactive planning and risk mitigation work. This time is especially critical for companies navigating financial transformations and those looking for ways to better control the impact of regulatory scrutiny.

Maintaining SAP's Clean Core Without Compromise

For organizations with an SAP landscape, maintaining a clean core while customizing financial workflows is critical. Trintech’s SAP-certified Cadency Platform delivers this flexibility. It automates low-value, repetitive tasks within the close process while preserving SAP’s integrity. Purpose-built for the Office of the CFO, Trintech’s SAP-certified Cadency Connector ensures real-time visibility and efficiency across even the most complex financial close from a single console. Read the full Trintech Liberty Mutual case study.

 What This Means for SAPinsiders

• Investing in solutions that provide transparency can quickly accelerate close cycles by identifying bottlenecks. Liberty Mutual gained real-time insight into the financial close process, including percentage-of-completion tracking and KPI reporting.
• Organizations amidst SAP S/4HANA transformation journeys can use this as an opportunity to automate finance to gain the standardization and efficiency that speeds the financial close and creates a foundation from which an organization can scale financial practices globally.
• Prioritize technologies that enable secure auditor access and real-time reporting to strengthen governance while reducing the time and cost of compliance. Liberty Mutual’s auditors now access documentation directly in Trintech’s platform, cutting manual work and improving audit efficiency.