Camunda Brings Real-World Agentic Orchestration to SAP Environments
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Key Takeaways
⇨ Camunda is revolutionizing agentic AI orchestration by integrating AI, deterministic systems, and human approvals into a unified BPMN-driven workflow, enabling organizations to apply AI safely within their core operations.
⇨ Recent deployments by companies like EY and Cognizant demonstrate significant improvements in efficiency, compliance, and productivity by leveraging Camunda for dynamic orchestration of SAP processes and AI insights, leading to measurable ROI.
⇨ Organizations should prioritize orchestration platforms that offer proven SAP connectivity and BPMN execution capabilities, ensuring accurate and synchronized automated workflows that enhance the potential of existing AI solutions across their operations.
Agentic AI orchestration at scale is more than just a dream. At the recent CamundaCon 2025 in Amsterdam, several companies showcased how they are utilizing Camunda to support their AI initiatives. Camunda is facilitating agentic orchestration in production environments across various industries, with full integration into enterprise systems like SAP S/4HANA.
Camunda enables dynamic agentic automation—AI agents, deterministic systems, and human approvals into a single, transparent flow. The platform uses Business Process Model and Notation (BPMN), an ISO standard that defines graphical symbols for modeling workflows, allowing for precise execution by process engines. Unlike vendors that focus narrowly on UI automation or single-agent actions, Camunda enables users to choose the right tool, service, or sub-process to use based on the process context.
“There’s a lot of noise in the market about AI, but what most companies still lack is a practical way to apply it safely and effectively within their core operations,” said Daniel Meyer, CTO of Camunda. “Our approach provides organizations with a way to integrate AI into their business processes without losing control.”
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Orchestration That Unites SAP, AI, and Human Decisions
Camunda’s orchestration layer unifies transactional processes, AI services, deterministic systems, and human approvals within a single BPMN-driven flow. For SAP customers, this means critical processes can gain from AI-driven predictions and automated decision support while maintaining human oversight and full ERP integration.
Recent deployments show this approach in action:
EY – Agentic Trade Exception Management
EY collaborates with global financial services clients who have advanced AI models and internal LLMs but find it challenging to convert them into measurable results. Using Camunda, EY integrates AI into structured, auditable SAP workflows that adhere to strict compliance standards. In one capital markets case, EY reduced manual effort by 86%, cut settlement delays by 98%, and increased analyst productivity sevenfold.
Cognizant – AI-Assisted Quality Audit Process
In the EU, where GDPR and labor laws restrict data use and full automation, Cognizant uses Camunda to coordinate AI with mandatory human review steps. AI suggests actions, but approval requires manual confirmation, ensuring compliance while providing AI insights. This method reduced audit times from 138 minutes to 7–10, increased auditor productivity by 20–30%, and lowered costs by 30–50%.
Incentro – AI-Enhanced Customer Service
Incentro integrates Camunda orchestration into customer service workflows, replacing generic auto-responses with LLM-powered, context-specific replies. The AI agent accesses FAQs and documentation, dynamically selecting the best response path via an ad-hoc BPMN sub-process. In a Payter rollout, handling time decreased from 24 to 12 minutes, reducing lead time by 58%, and both customer NPS and agent satisfaction improved.
What This Means for SAPinsiders
AI orchestration reveals value hidden in isolated SAP workflows. Many organizations have AI solutions across different teams, but without orchestration, their potential remains untapped. Camunda handles both dynamic and deterministic automation and the insights from isolated AI workflows, ensuring these can be applied seamlessly throughout end-to-end SAP processes. By integrating AI-driven insights into SAP processes without eliminating human oversight, companies can speed up complex tasks like order management, supply chain modifications, and compliance reporting.
Orchestration platforms will enhance the integration of ERPs and AI. Camunda’s ability to coordinate SAP processes, AI agents, and established systems within a unified execution framework reflects the trend of intelligent enterprise operations. This integration is particularly valuable in industries such as global financial services and customer service, where high transaction volumes, strict compliance demands, and the need for quick decision-making require tightly coordinated workflows. As case studies like EY and Cognizant show, improvements in these areas can directly lead to measurable ROI.
Vendor selection should emphasize proven SAP connectivity and BPMN execution. As more vendors enter the orchestration market, SAP technology leaders should focus on platforms with a proven ability to connect directly to SAP APIs and event frameworks. These connection points allow orchestration platforms like Camunda to integrate seamlessly with SAP, enabling automated workflows that are accurate, timely, and fully synchronized with core ERP processes. When choosing providers, prioritize those with active SAP customer references, comprehensive ERP integration capabilities, and the ability to scale orchestration without impacting SAP performance.
