Telecommunications

The telecommunications industry falls within the broader sector of information and communication technology. The industry is made up of all telecommunication companies and internet service providers and plays a very strategic role in the evolution of mobile communications and the information society. This sector is a promising and fast-growing sector but more than anything else, this sector has become the genesis for growth, innovation, and disruption in many other industries as well. Mobility and low information latency are becoming more and more prevalent across industries as well as in our society. The telecommunication industry drives and supports innovation in a plethora of areas and is the underlying foundation behind technologies like streaming media, Industry 4.0, digital payments etc.

Telecommunication Industry and SAP Technology Ecosystems

Like every other industry, technology is playing the role of an enabler in telecommunication industry as well. As per a benchmark survey from SAP, 81% of telecommunication companies have a digital roadmap in place.

An important area where technology has made a major impact is customer engagement and experience. Within the same benchmark survey highlighted previously, 925 of telecommunications executives believe that digital transformation is dramatically affecting customer engagement. Examples are:

Machine learning capabilities that simulate and forecast tariff risks and market trends
Unite asset data on customer use, operations support, and finance at the network level
Interlock customer data across the network, touchpoints, billing, and finance

Key Considerations for SAP Organizations

In addition to helping enhance the customer experience, technology plays a key role in helping telecommunication companies transform the way they operate. Examples are:

Digital twin of network assets that monitor, compute, and predict asset health and energy use
Industry-ready models and content to launch customer service chatbots within weeks
Platform-based, multisided models for transparent revenue sharing and dealer management
High-performance, multidimensional cost allocation and granular margin analysis
Digital collaboration with network equipment and managed service providers for seamless maintenance
Improved forecast quality and enhanced inventory optimization capabilities
Unite asset data on customer use, operations support, and finance at the network level
Interlock customer data across the network, touchpoints, billing, and finance
Deliver solutions and context-based business models that enable intelligent monetization

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