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The telecommunications industry falls within the broader sector of information and communication technology. The industry is made up of all telecommunication companies and internet service providers and plays a very strategic role in the evolution of mobile communications and the information society. This sector is a promising and fast-growing sector but more than anything else, this sector has become the genesis for growth, innovation, and disruption in many other industries as well. Mobility and low information latency are becoming more and more prevalent across industries as well as in our society. The telecommunication industry drives and supports innovation in a plethora of areas and is the underlying foundation behind technologies like streaming media, Industry 4.0, digital payments etc.
Telecommunication Industry and SAP Technology Ecosystems
The telecommunications industry falls within the broader sector of information and communication technology. The industry is made up of all telecommunication companies and internet service providers and plays a very strategic role in the evolution of mobile communications and the information society. This sector is a promising and fast-growing sector but more than anything else, this sector has become the genesis for growth, innovation, and disruption in many other industries as well. Mobility and low information latency are becoming more and more prevalent across industries as well as in our society. The telecommunication industry drives and supports innovation in a plethora of areas and is the underlying foundation behind technologies like streaming media, Industry 4.0, digital payments etc.
Telecommunication Industry and SAP Technology Ecosystems
Like every other industry, technology is playing the role of an enabler in telecommunication industry as well. As per a benchmark survey from SAP, 81% of telecommunication companies have a digital roadmap in place.
An important area where technology has made a major impact is customer engagement and experience. Within the same benchmark survey highlighted previously, 925 of telecommunications executives believe that digital transformation is dramatically affecting customer engagement. Examples are:
- Machine learning capabilities that simulate and forecast tariff risks and market trends
- Unite asset data on customer use, operations support, and finance at the network level
- Interlock customer data across the network, touchpoints, billing, and finance
Key Considerations for SAP Organizations
In addition to helping enhance the customer experience, technology plays a key role in helping telecommunication companies transform the way they operate. Examples are:
- Digital twin of network assets that monitor, compute, and predict asset health and energy use
- Industry-ready models and content to launch customer service chatbots within weeks
- Platform-based, multisided models for transparent revenue sharing and dealer management
- High-performance, multidimensional cost allocation and granular margin analysis
- Digital collaboration with network equipment and managed service providers for seamless maintenance
- Improved forecast quality and enhanced inventory optimization capabilities
- Unite asset data on customer use, operations support, and finance at the network level
- Interlock customer data across the network, touchpoints, billing, and finance
- Deliver solutions and context-based business models that enable intelligent monetization
36 results
Chemical Executives Projections & Priorities for 2025/26Nov 28, 2025 — The chemicals industry is cautiously optimistic about 2025, following a challenging 2024. Executives are navigating a high degree of uncertainty, with performance expectations closely linked to GDP growth and consumer confidence. Stability and predictability are crucial for the industry's outlook.
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Life Sciences Projections & Priorities for 2025/26Nov 28, 2025 — Top-line growth is expected primarily through volume increases of established products and brands, as well as acquisitions. Mergers & Acquisitions (M&A) are seen as the preferred growth strategy, while geographical expansion is less relevant due to geopolitical risks. The study highlights the importance of AI innovations, cost control, and global regulatory harmonization.
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Beyond SAP Business WarehouseNov 28, 2025 — SAP Business Warehouse (SAP BW) has served organizations for decades as a reliable foundation for data warehousing and business intelligence. It has enabled tailored reporting, financial planning & analysis (FP&A), and financial consolidation through add-ons such as BPC and BCS. This paper explains why organizations should define a next-generation data & AI platform now, outlines strategic options for organizations using SAP BW, and concludes how to choose the best strategy.
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SAP Partners – Enabling Business Transformation and InnovationNov 28, 2025 — In today’s rapidly evolving digital economy, businesses face mounting pressure to innovate, streamline operations, and remain competitive. SAP Partners are pivotal in helping organizations meet these challenges head-on by providing tailored solutions that drive digital transformation and unlock new potential. CIO Insights explores explore how SAP Partners are helping businesses leverage the full power of SAP’s enterprise solutions, including S/4HANA, SAP Cloud Platform, and SAP’s intelligent suite of applications.
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René Linsner: Leading Horváth’s Global SAP VisionNov 28, 2025 — The digital age presents businesses with a complex web of challenges and opportunities. Navigating this maze requires not just technological prowess, but a deep understanding of business processes, industry dynamics, and strategic vision.
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CIO Study: How to Build Crisis-Resilient IT in Volatile TimesNov 28, 2025 — IT today is far more than just a cost-effective service provider – it is evolving into a strategic enabler of value creation, transformation and efficiency. IT organizations face intense innovation pressure and rising expectations. At the same time, they must manage tight budgets, explore new sourcing approaches, and develop more flexible governance models.
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Navigating the Uncertainty of U.S. TariffsNov 28, 2025 — This paper explores the broader implications of tariff exposure on business models, from corporate governance and transfer pricing to tax planning and commercial strategies. By analyzing recent and historical tariff regimes, it provides actionable insights, highlights key organizational risks, and proposes strategic levers to enhance resilience.
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Horváth CxO Priorities StudyNov 28, 2025 — The 6th annual CxO Priorities Study, was conducted via interviews with over 1,000 top executives worldwide from 33 countries and 15 industries. The analysis reveals their strategic priorities and how organizations are adapting investment decisions in response to increasing complexity. While global relocation trends remain nuanced, there is a clear shift in workforce and capital allocation within Europe and other key markets. Innovation, R&D and resilience are high on the agenda. In contrast, sustainability has taken a back seat in the face of more immediate business challenges.
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SAP, Microsoft Advance Joint Data Fabric to Unlock Greater Enterprise AI ValueNov 24, 2025 — SAP and Microsoft have enhanced their partnership with a new integration allowing SAP customers to seamlessly access governed data in Microsoft Fabric for real-time analytics and AI, eliminating data duplication and simplifying operational workflows.
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How Grainger Saved Costs While Fast-Tracking SAP S/4HANA AdoptionNov 4, 2025 — Grainger faced mounting data challenges while preparing for an SAP S/4HANA migration, with rapid database growth and complex legacy structures. Through expert-led data archiving and optimization, they achieved a 66% volume reduction, saving over $1.5 million in annual costs and accelerating their migration timeline. The project highlights how clean core strategies and efficient data management can dramatically improve performance, lower costs, and streamline the path to S/4HANA adoption.
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