SAPinsider Expert Exchange – Season 1 Customer Experience
Sponsored by SAP Customer Experience
As organizations rethink how they connect with customers, SAPinsider’s Customer Experience (CX) Expert Exchange explores how technology, data, and AI are redefining engagement across industries. In this three-part series, SAP experts and business leaders discuss how integrated systems, trusted data, and intelligent automation are helping companies deliver seamless, personalized experiences while building long-term customer value.
Episode 1 – Changes Impacting The Customer Experience
Explore related questions
Discover how unified data and ERP integration are redefining B2B, B2C, and B2E customer experiences as SAP’s Sourajit Ghosh explores personalization, scale, and lifetime value.
Episode 2 – AI and the Impact on Customer Experience
Learn how agentic AI is transforming customer experience management through intelligent automation, prepackaged AI use cases, and responsible governance with insights from SAP’s Sourajit Ghosh.
Episode 3 – The Impact of Data Fragmentation on Customer Experience
Delek Group’s CIO, Kobi Yosef, shares how SAP CDC, CDP, and BTP unify data to deliver secure, personalized, and connected customer experiences across multiple business lines.
Sponsored by:
