Learn How Aspen Pharma Group Benefits from Using our ITSM Connector for SAP
Key Takeaways
⇨ Efficiency and Cost Savings: The ITSM Connector for SAP has saved CELSA Group €47,000 annually in ticket resolution costs by automating incident reporting and reducing average resolution times by 10%-45%.
⇨ Improved Incident Reporting: SAP users can now create detailed incident tickets directly from SAP GUI, including Fiori Apps, with all relevant information automatically attached, enhancing the quality and speed of issue resolution without involving the first support line.
⇨ Enhanced Support Process: CELSA Group has significantly improved their SAP application ticketing process, reducing redundant tickets and enabling quicker problem-solving by automatically categorizing and routing tickets based on SAP transactions and user details.
The Celsa Group has been using SAP ERP to manage main business processes since 1997. Currently the group is using SAP ECC 6 and planning to migrate to S/4HANA. There are 2200+ end-users in 120 work centers around the world using SAP. The ServiceDesk function is centralized and employs 12 people. The ITSM system used is ManageEngine ServiceDesk Plus. Learn more from STA.
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