SAP Solution Build Partner, UST, a digital transformation solutions company, has acquired the automation unit of Information Services Group (ISG), strengthening its position in the intelligent automation space and positioning the company for future growth in a dynamic market. The acquired unit is a provider of intelligent automation solutions, utilizing artificial intelligence (AI), robotic process automation (RPA), and automation technologies to help clients across a range of industries optimize their business processes, enhance customer experience, and reduce operational costs. Information Services Group (ISG) (Nasdaq: III), a global technology research and advisory firm, said it has sold its automation unit to UST for $27 million in an all-cash transaction. Initially founded in 2017, the unit offers RPA software implementation, support, and licensing services. The unit has over 120 senior automation consultants and technologists across US, UK, India, Canada, and Germany. As a long-standing player in the market, the acquired unit boasts strong partnerships with leading automation vendors such as Automation Anywhere, UiPath, and Blue Prism, and offers end-to-end services ranging from strategy and design to implementation and support. Furthermore, the acquisition will strengthen UST’s partner ecosystem in the intelligent automation space and allow the company to deliver a broader set of services to its clients. Recent SAPinsider research shows that companies are placing greater importance on process automation. The research report Process Productivity and Efficiency Through Process Automation and Intelligence 2024 uncovered that the perception of process automation as “Extremely Important” has notably increased, jumping from 40% in 2023 to 54% in 2024. This is in keeping with related research that shows companies striving for greater productivity, better expense control, fewer manual touchpoints, and improved profitability in an increasingly global marketplace. This significant investment strengthening UST’s position in a critical sector that has the potential to transform industries, enhance productivity, improve customer experiences, and further build on diverse revenue streams. The move comes at a time when enterprises are seeking to scale and optimize automation across the enterprise and leverage these benefits for broader business transformation. As the role of generative AI in enterprise automation expands, the acquisition will allow UST to continue meeting client needs while driving innovation and cost optimization. As part of the agreement, UST will onboard highly experienced intelligent automation consultants globally. “Building on the success of the UST SmartOps platform as well as our current services and partnerships, this strategic acquisition represents a significant step forward for the UST Automation team, enabling greater intelligent automation consulting capabilities and allowing us to broaden our partner ecosystem. The move strengthens our ability to deliver a larger set of services to our clients, including business transformation, automation-powered BPaaS and cost take out capabilities. As the intelligent automation space continues to grow, UST is committed to expanding its portfolio of automation platforms, accelerators and AI-based solutions to meet the constantly evolving needs of clients and partners,” said Sajesh Gopinath, General Manager, UST Automation. “Our former automation unit will benefit from being part of a larger technology services organization, UST, a company that we have known and respected for years – and one that has the resources and scale to compete in the intelligent process automation space,” said Michael P. Connors, Chairman and Chief Executive Officer, ISG. What this means for SAPinsiders Share your experiences with intelligent process automation. SAPinsider will be publishing its next research report on Process Automation and Intelligence in July 2025. SAPinsiders have consistently indicated in research conducted recently that leveraging process automation and process Intelligence platforms will enable them to digitalize, discover, understand, and manage business process execution more effectively. While many of them may already have built a foundation in terms of process automation, Intelligent process automation capabilities will allow them to leverage advanced algorithms to model specific events across their processes, visualize these model to identify deviations, find process bottlenecks and perform root cause analyses of process failures. If you are interested in participating in this important research initiative, please email mark.vigoroso@wispubs.com. Practice the fundamentals of end-to-end business process optimization. With this acquisition, UST will be able to help SAP customers identify bottlenecks and repetitive tasks in core business processes like order-to-cash, procure-to-pay, and supply chain management. By implementing UST’s expanded automation portfolio, companies can reduce cycle times, improve accuracy, and free up employee time for more value-added tasks. Now with automation solutions specifically tailored for SAP processes, such as invoice processing and data entry in SAP ERP and S/4HANA, UST will be able to help customers achieve consistent and accurate data handling across complex workflows, leading to smoother operations and fewer errors. UST already had process automation foundation, including GRC automation. UST helps SAP customers incorporate automated compliance checks within SAP processes, ensuring adherence to industry regulations and simplifying audit readiness. With intelligent process automation, UST can help companies embed risk management controls into their SAP processes, reducing human error and increasing data accuracy in critical operations like financial reporting. With its SmartOps solution, UST has historically used intelligent process automation, cognitive RPA and cloud automation to streamline operations, increase output, lower operational costs by up to 70% and improve customer satisfaction, reportedly within 8-12 weeks.