Tungsten Automation Brings GenAI to its Intelligent Process Automation Solutions

⇨ Tungsten Automation announces new product offerings and GenAI-led enhancements in 2024, emphasizing its commitment to reliable and proven intelligent automation technology for global customers.

⇨ The integration of Generative AI in products like InvoiceAgility and Copilot for Extraction enhances data extraction efficiency by allowing natural language descriptions, reducing deployment time by up to 80% and improving accuracy in processing.

⇨ Market research shows a significant increase in the importance of process automation among companies, rising from 40% in 2023 to 54% in 2024, as organizations seek to improve productivity, reduce manual touchpoints, and optimize profitability.

SAP Solution Build Partner, Tungsten Automation, formerly known as Kofax and provider of Intelligent Automation software, announced in mid-2024 new product offerings and GenAI-led enhancements across its entire software portfolio. Leveraging nearly 40 years of history and more than 20 years of AI experience, these product advancements speak to Tungsten Automation’s commitment to delivering reliable, scaled, and proven technology to its global customers.

Intelligent process automation refers to a blend of advanced technologies—Robotic Process Automation (RPA), Artificial Intelligence (AI), Machine Learning (ML), and sometimes Natural Language Processing (NLP) or Optical Character Recognition (OCR)—to automate complex business processes. Unlike traditional automation, which handles only rule-based, repetitive tasks, intelligent process automation can analyze data, recognize patterns, and make decisions in real-time, leading to a more dynamic and adaptive automation system.

Recent SAPinsider research shows that companies are placing greater importance on process automation. The research report Process Productivity and Efficiency Through Process Automation and Intelligence 2024 uncovered that the perception of process automation as “Extremely Important” has notably increased, jumping from 40% in 2023 to 54% in 2024. This is in keeping with related research that shows companies striving for greater productivity, better expense control, fewer manual touchpoints, and improved profitability in an increasingly global marketplace.

Highlights of Tungsten Automation’s GenAI product enhancements include the following:

• Copilot for Extraction: Through the synergy of Generative AI and Tungsten Automation’s AI extraction technology, this patent-pending capability advances data extraction by empowering users to describe in natural language what they would like to extract from a document. This makes application development more efficient and accessible to everyone, substantially reducing time to deployment by up to 80%, enhancing accuracy, and boosting straight-through processing (STP) rates.

• InvoiceAgility: A new unified invoice processing solution helps enterprises navigate the maze of invoice requirements spanning regions, languages, and compliance. InvoiceAgility integrates its global e-invoicing network of over 350,000 buyers and suppliers, compatibility with multiple open e-Invoicing network standards, and the capability to quickly ingest paper, PDF, web form and practically any invoice format. Enterprises gain heightened accuracy and rapid invoice processing, significantly fewer exceptions, and valuable insights for managing cash flow and optimizing supply chain relationships.

• Printix 2.2 introduces significant enhancements, notably through advanced administrative features that streamline management and improve capture workflow capabilities integrated with AI-powered TotalAgility platform. Additionally, this version stands out with its unique multi-SAP platform SaaS cloud print solution, offering a distinctive choice in the enterprise sector.

• Power PDF 5.1 builds on our foundation of excellent usability. Key improvements include new toolbar customizations that enable the rendering and viewing of 3D PDFs, providing users with an immersive visualization experience. Additionally, this version expands cloud licensing options, offering greater scalability and cost-effectiveness for enterprises.

Tungsten Automation is also targeting specific industries with fit-for-purpose functionality such as the following:

• Banking and Financial Services: Tailored solutions enhance compliance, speed up processing, and reduce risks through secure, reliable, and proven GenAI enhancements.

• Insurance: Automating claims processing and risk assessment with scalable GenAI technology, driving faster and more accurate decision-making.

• Healthcare: Streamlining data management and patient care coordination with robust, reliable GenAI-driven systems.

• Supply Chain: Enhancing logistics efficiency with AI-driven insights and automation, optimizing visibility and operations across the global supply network.

• Public Sector: Transform citizen experiences, maximize efficiency, and drive digital innovation for federal agencies with cloud-based solutions.

Each product release is specifically designed to simplify how customers utilize the software to drive productivity, enhance efficiency, and elevate the overall customer experience. These latest advancements have taken center stage at the global Customer Summit series across Europe, the United States and APAC regions in 2024. These events demonstrated how Tungsten Automation integrates GenAI and other advanced technologies to maximize the value delivered through its intelligent process automation portfolio.

“Our focus at Tungsten Automation is on enriching our products for customers. With InvoiceAgility, we’ve integrated the best of our product offerings into a unified solution. And this year, InvoiceAgility now incorporates our latest GenAI innovation, Copilot for Extraction, to further strengthen our offering”, said Adam Field, Senior Vice President, Product Management.

What this means for SAPinsiders

Share your experiences with intelligent process automation. SAPinsider will be publishing its next research report on Process Automation and Intelligence in July 2025. SAPinsiders have consistently indicated in research conducted recently that leveraging process automation and process Intelligence platforms will enable them to digitalize, discover, understand, and manage business process execution more effectively. While many of them may already have built a foundation in terms of process automation, Intelligent process automation capabilities will allow them to leverage advanced algorithms to model specific events across their processes, visualize these model to identify deviations, find process bottlenecks and perform root cause analyses of process failures. If you are interested in participating in this important research initiative, please email mark.vigoroso@wispubs.com.

Tungsten can help ensure global compliance for financial workflows. Tungsten Automation’s solutions are designed to handle complex international tax compliance requirements, including VAT regulations and e-invoicing mandates in various regions. SAP customers operating globally can rely on Tungsten’s compliance capabilities to ensure invoicing meets local requirements, avoiding penalties and maintaining seamless international transactions. Also, Tungsten’s solutions provide detailed audit trails and reporting capabilities, simplifying compliance with financial regulations. By integrating these capabilities with SAP, customers can ensure transparent record-keeping and be audit-ready at all times.

Supplier relationships could improve with Tungsten in your stack. Tungsten’s supplier portal offers suppliers visibility into invoice status, allowing them to track payments in real-time. By reducing invoice-related inquiries, SAP customers can improve supplier relationships, reduce back-and-forth communication, and optimize supplier management within SAP. Further, SAP customers can take advantage of Tungsten’s early payment programs to improve working capital. By providing suppliers with early payment options, businesses can negotiate discounts and strengthen supplier partnerships.