Optimizing Settlement Processes and Boosting Operational Efficiency with OpenText solutions
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Key Takeaways
⇨ A prominent passenger air transport company operating across multiple domestic and international routes in the Asia Pacific region and beyond aimed to accelerate business growth as travel demand rebounded post-COVID-19 pandemic.
⇨ The company needed to streamline and enhance its back-office functions, beginning with the invoicing process, and sought to modernize its digital systems to provide smoother and more competitive customer services.
⇨ To achieve its accounts payable (AP) automation objectives, the airline deployed a new invoice processing solution powered by OpenText Vendor Invoice Management for SAP Solutions.
A prominent passenger air transport company in the Asia Pacific region aimed to accelerate growth post-COVID-19 by modernizing its digital systems and streamlining back-office functions, starting with the invoicing process. The airline embarked on a transformation program to enhance customer services and improve SAP business systems for integrated operations. Historically reliant on manual invoice processing, the airline deployed OpenText Vendor Invoice Management for SAP Solutions to automate workflows, capturing data from both paper and electronic invoices. Partnering with I AM Consulting, the airline transitioned to secure digital workflows in the OpenText Cloud, eliminating the need for additional IT infrastructure. This automation reduced manual data entry, achieving a 50% straight-through processing rate and enabling the airline to post thousands of invoices annually with minimal human intervention. This initiative supports the airline’s sustainability strategy by reducing paper usage and its carbon footprint, working towards a fully paperless AP process.
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