Improving Customer Experience with Techwave
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Key Takeaways
⇨ Consumers’ expectations for convenience and simplicity make it imperative that sellers offer a positive customer experience.
⇨ SAP organizations are seeking out experience collaborators like Techwave to create a unique and user-friendly customer experience through SAP CX.
⇨ Following planning and implementation, Techwave offers continuing support for SAP CX users.
Retailers today face a more competitive and challenging business environment than ever before. Consumers’ expectations for convenience and simplicity make it imperative that sellers offer a positive customer experience.
SAPinsider’s AI and Automation in Finance report found that 50% of SAP organizations want to improve their customer experience and satisfaction. These respondents know that a simple interface and personalization are critical to their success.
Ensuring a Positive Customer Experience
To maintain an edge over their competitors, many SAP organizations are seeking out experience collaborators like Techwave to create a unique and user-friendly customer experience through SAP CX. An SAP Gold Partner, Techwave helps companies leverage SAP Cloud offerings to plan and implement an improved CX offering.
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To deliver a cohesive customer experience, companies must first develop a clearly-defined roadmap of how they want their site to look and establish a UX/UI strategy. Techwave offers solution architecture and eCommerce strategies through tested and established frameworks with room for customization as needed.
While it is important to have a positive customer experience, companies must have the back-office infrastructure needed to meet customer expectations. Techwave also offers end-to-end implementations complete with back-office systems integration. With nearshore and offshore development centers, these projects are delivered in a timely and cost-effective manner.
Ongoing Support
Following planning and implementation, Techwave offers continuing support for SAP CX users. With ongoing maintenance, feature enhancements, and security and performance management, users can ensure that their system continues to perform reliably and provide customers with a positive experience.
Many SAP organizations are in the process of moving or planning to move to SAP S/4HANA to leverage the innovations that will be available in the cloud. Techwave is also available to guide users through the upgrade process, as a move to the cloud represents an ideal time to upgrade from versions of SAP Hybris to SAP CX Commerce Cloud or move to SAP CX.
The Customer Experience Should Always Be Right
With seemingly unlimited options in a crowded marketplace, sellers cannot risk the negative impact of a poor customer experience. Yet with commerce, data, sales, marketing, and service all falling within the SAP CX suite of services, businesses may be unsure of which products and options make the most sense for their specific needs.
The solution is turning to trusted and experienced partners like Techwave to ensure that businesses can maximize the value of their SAP investment and ensure rapid delivery to all their customers.
