HR as a Catalyst for Digital Transformation

Companies everywhere have started investing in digital transformation. In fact, 77% of CIOs say that digital transformation is their top priority. But how can you achieve true digital transformation when your processes still rely on paper?

One department that continues to struggle with manual, paper-based processes is Human Resources. But how do they convince their CIO or CHRO that it’s worth the money? Technological frustrations can lead to wasted time, irritation and have negative effects on employees’ psychological well-being. System integrations are critical to enabling a seamless digital transformation.

According to a DocuSign HR trends report, 39% of HR professionals said the top obstacle preventing them from fully utilizing HR software is the lack of integration with other systems.

Docusign and SAP have been strategic partners since 2015 and aim to help organizations digitally transform agreement processes across HR, sales, procurement and more. For example, the DocuSign eSignature for SAP SuccessFactors integration enables HR teams to simplify and automate the hire-to-retire process from end-to-end.

DocuSign has over a million customers and a billion users worldwide, with customers spanning across different industries and lines of business.   A large Pharmaceutical customer was looking to improve its new hire experience by offering an “anytime, anywhere and from any device” capability for document completion and signature.

However, the customer deals with over 20 thousand new hires annually and sends onboarding documents via email, which then have to be printed, signed, scanned and emailed back to HR. This process was slowing down their processes, becoming time-consuming for employees and even proving to be a point of friction for candidates.

With the integration of DocuSign eSignature forSAP SuccessFactors, the customer was able to eliminate manual processes, improve its onboarding experience and save costs associated with paper-based processes. The average time it took for packages to come back was cut from weeks to days and even hours in some cases. The integration also meant that documents came back with fewer errors, saving more time for the team.

The digital end-to-end workflow created an enhanced experience for the company’s candidates who were able to complete and sign all of the necessary paperwork without any of the paper or the work.  The customer also recorded an average savings of $50 for every job offer that was extended.

DocuSign eSignature with SAP SuccessFactors helps customers accelerate the HR agreement process by easily enabling electronic signing of offer letters, new hire paperwork and compensation plans. It can improve candidate and employee experience by allowing employees and candidates to complete agreements from anywhere with remote hiring and onboarding.

In a recent webinar, DocuSign and SAP discussed HR as a catalyst for digital transformation and how  the psychology of bad technology is influencing digital investments in HR. Speakers included:

• Caitlynn Sendra, experience product scientist, SAP
• Inki Kim, senior digital transformation consultant, DocuSign
• Kate Allgood, digital transformation consultant, DocuSign

A replay of the webinar is available to watch here.