Aricord Announces AI-Powered Chatbot

SAP finance solutions provider and consultancy Aricord announced that it has introduced an AI-powered chatbot to help deliver SAP support to its customers. The company said the solution should reduce the wait time associated with IT and expert assistance. They added the chatbot is available for both on-premise and cloud systems.

This new chatbot aims to provide expert support and technical assistance to its users without having to wait for a help desk to provide the answers. Aricord said the solution is able to handle 20-30% of the Level 1 and Level 2 queries that it receives. This saves time for both the user and the IT teams on the other end who would otherwise have to field all questions.

Aricord’s new chatbot will be able to integrate with IT support solutions and SAP platforms as well. This integration allows the feature to find existing self-service help tools and other assistance as guided by existing solutions and processes. Further, the solution has intelligent learning capabilities, increasing its understanding of an organization’s data and processes over time. This will help the solution deliver faster and more accurate results over time.

Meeting the Market

SAP and many of its partner organizations are embedding Artificial Intelligence and automation into their core systems and offerings. This allows users to bolster decision-making accuracy, streamline essential workflows, and infuse predictive analytics that help businesses stay ahead.

SAPinsider’s recent AI and Automation in Finance benchmark research report found that the trend towards AI by finance departments is being driven by the desire for reduced overhead for financial activities and more time for accounting and finance professionals to focus on higher-value tasks – both of these responses were selected by over half of survey respondents. This indicates that SAP organizations are keen to lighten the burden of manual work from their finance and accounting teams. Leading companies are helping their employees better navigate their solutions and data through the use of chatbots like Aricord.

What This Means for SAPinsiders

Learn how to interface with chatbots. More and more organizations like Aricord are relying on chatbots to provide expedited customer support. These assistants can take some amount of time to get used to. Users should practice writing specific queries that will ensure a more accurate and helpful response.

Ensure that data is sufficiently cleansed to train AI and chatbots. When an AI assistant integrates with an organization’s SAP landscape, it will only be as effective as the data it accesses allows it to be. Companies should ensure that their information is accurate, cleansed, harmonized, and updates in real-time. This ensures that AI-powered assistants have access to relevant information.

Efficiency is paramount. With increasing amounts of data and work falling on the desks of finance and accounting teams, companies must find every available route they can to lighten the load. Chatbots reduce the time spent by both these teams waiting for IT tickets to be answered and also provide data and process insights to improve important financial workflows.