Enabling Intelligent Agreements with AI and Automation

⇨ AI is benefitting the SAP industry in more ways than one.

⇨ Last year we saw SAP’s AI co-pilot Joule make its debut along with new generative capabilities dedicated to its SAP Customer Experience (CX) portfolio.

⇨ But what does 2024 have in store for the world of AI innovations?

AI is benefitting the SAP industry in more ways than one. Last year we saw SAP’s AI co-pilot Joule make its debut along with new generative capabilities dedicated to its SAP Customer Experience (CX) portfolio.

But what does 2024 have in store for the world of AI innovations? It may be too early to make such a significant prediction just yet but we are seeing some innovations come to the fore already.

Take DocuSign for example, who wanted to develop an AI solution that would cut hours spent trying to make sense of important information that’s difficult to find and simplify the process for its customers. DocuSign’s newest feature, Agreement Summarization simplifies the document review process to surface a contract’s most critical components, in turn helping signers to get a better grasp on key information in their agreement. 

Looking forward to the eventual integration of AI such as this into SAP platforms, as seen with Joule, can enhance user experience and streamline processes.

Although organizations have seen great benefits from digitizing their agreement processes with DocuSign, the company says there are still many steps that remain unnecessarily manual and time-intensive. 

Agreement Summarization makes it easier for users to grasp the meaning of a document, enabling them to make faster decisions. The latest feature joins DocuSign’s existing innovations that they have already introduced into their products such as AI for eSignature, for CLM and AI Identification.  

These are just a few examples of how DocuSign has deployed AI in tangible and useful ways to improve outcomes for their customers and we can expect more AI innovations in the coming months. 

Inhi Cho Suh, President of Product, Technology and Operations, DocuSign said: “In the coming decade, generative AI will transform every aspect of our lives, especially the way we create, understand and manage agreements. Digitization is redefining what agreements look like, how we codify trust in agreements and even evolving what constitutes an agreement.”

Cho Suh also said that DocuSign has been “entrusted with the largest agreement-centric data set in the world” to train agreement language models to help customers accelerate their digital business while minimizing risk. 

AI-driven solutions, especially those like DocuSign’s Agreement Summarization, into SAP-related processes can potentially offer more efficient, accurate and streamlined operations for SAP users dealing with agreements, contracts and document management within their business processes. 

To help SAP users navigate the strategic and technology decisions related to process automation and the rapidly emerging field of AI, SAPinsider put together this Buyers Guide, which explores the challenges, opportunities and trends in the SAP process automation and AI space, and highlights key vendors and partners, like DocuSign.