Werner Electric Supply and Conexiom’s success story serves as a helpful example for enterprises leveraging SAP systems and seeking to optimize their operations through automation. Werner Electric, a trusted player in the market since 1948, recently streamlined its order cycle time and enhanced the customer experience by integrating Conexiom with its existing ERP systems.
Already a Conexiom customer since 2015, Werner Electric sought to expand its automation to include a wider group of customers. However, the team did not have the resources to determine how to best utilize this innovation.
By incorporating Conexiom, Werner Electric achieved remarkable outcomes. The company realized an average time savings of approximately 6,263 hours per year, showcasing the potential for SAP users to enhance their operational efficiency with similar platforms. The seamless integration allowed Werner Electric to re-invest staff resources into building outstanding customer relationships while reducing errors and improving order cycle time.
Werner Electric faced challenges such as the need to identify suitable processes for automation and optimize the workflow across multiple locations. The integration of Conexiom addressed these challenges by providing Sales Order Analytics capabilities. This allowed the company to efficiently analyze order data and identify ideal candidates for automation.
Rules-Based Order Processing, a feature within Conexiom, played a pivotal role in eliminating manual decision-making. This automation not only accelerated order processing but also reduced the workload on Customer Service Representatives (CSRs). This integrated approach streamlined processes, offering a more efficient and error-free order fulfillment experience.
With increased productivity, decreased payroll hours and CSRs focusing on customer-centered tasks, the company was able to maximize the value of its investment.
Mike Jirikowic, continuous improvement leader at Werner Electric Supply, said: " Instead of deciding which orders would go to Conexiom, those orders now get processed based on the rules we set up for each customer. Many times, the orders are processed and waiting for the CSR to release before the CSR even knows that the email came in.”
Werner Electric's success in streamlining operations through Conexiom offers valuable insights and inspiration for businesses seeking similar transformations. As the industry evolves, the combined power of SAP and innovative automation solutions, like Conexiom, will continue to redefine standards and drive success and improve upon innovations.
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