• SAP Payroll
• Articles

Growing Supercenter Chain Simplifies Payroll Tax Onboarding

Key Takeaways

⇨ The client, a major American supercenter chain, faced significant challenges in managing payroll tax profiles for a high turnover rate of roughly 50,000 to 60,000 new hires annually.

⇨ Specific challenges included navigating local tax complexities in Indiana, Illinois, and Ohio, which resulted in inaccuracies due to their manual processes.

⇨ BSI's TaxProfileFactory™ solution streamlined the client's payroll tax assignment process, effectively addressing their local tax validation needs and improving overall efficiency.

With TaxProfileFactory, this client streamlined their payroll tax onboarding and W-4 administration process.

First Name *

Last Name *

Email *

Phone

Company Name *

Job Title *

City

Country *United States of AmericaAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBolivia (Plurinational State of)Bonaire, Saint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo (Democratic Republic of the)Cook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatini (Kingdom of)EthiopiaFalkland Islands (Malvinas)Faroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHondurasHong KongHungaryIcelandIndiaIndonesiaIran (Islamic Republic of)IraqIreland (Republic of)Isle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea (Democratic People's Republic of)Korea (Republic of)KosovoKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesia (Federated States of)Moldova (Republic of)MonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth Macedonia (Republic of)Northern Mariana IslandsNorwayOmanPakistanPalauPalestine (State of)PanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint Martin (French part)Saint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint Maarten (Dutch part)SlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyrian Arab RepublicTaiwan, Republic of ChinaTajikistanTanzania (United Republic of)ThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUgandaUkraineUnited Arab EmiratesUnited Kingdom of Great Britain and Northern IrelandUnited States Minor Outlying IslandsUruguayUzbekistanVanuatuVatican City StateVenezuela (Bolivarian Republic of)VietnamVirgin Islands (British)Virgin Islands (U.S.)Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands

Id Name Company

Opt In *

• I agree to register as an SAPinsider member and receive other communications from SAPinsider or our Partners.
  
  By enrolling in the SAPinsider Membership community you receive access to member only content that is provided courtesy of SAPinsider and our Partners. You will only be asked to enroll once but can change your profile at any time by going to your profile and clicking to edit your profile. If you would prefer to review content provided by SAPinsider and SAPinsider Partners and not be contacted by those Partners please do not check the box submitting your willingness to be contacted.
  
  You may unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.
  
  By clicking submit, you consent to allow SAPinsider to store and process the personal information submitted above to provide you the content requested.

Submit

Company Profile

This BSI client is an American supercenter chain with over 250 grocery and general merchandise stores located throughout the Midwest. The company has roughly 120,000 employees, with turnover rate of nearly 50%, which includes new hires, hourly and seasonal workers.

Challenge

When this client reached out to BSI, they were seeking a tax profile solution and had already seen a presentation from a competing vendor. However, based on some doubts they had about the competing vendor’s ability to deliver local tax validation, they asked to learn more about BSI’s TaxProfileFactory™ solution. Their goal was to purchase the best tax profile solution available to help them with the challenges in their payroll tax onboarding and W-4 process.

These were some of the challenges:

Explore related questions

Ask SAPi

what is this?

• An exorbitant amount of hours was spent by their staff in researching, reviewing, validating, and setting up payroll tax profiles for new employees. The client was expanding their business and hiring 50,000 to 60,000 new employees per year. It was thus becoming increasingly difficult to manage all the new payroll tax assignments, for both employee and employer.
• They had some specific challenges with courtesy taxes, especially with employees living in Indiana and working in Illinois.
• There were local tax challenges in Ohio, where employees lived in a taxable municipality and worked in another taxable municipality, and the employees were responsible for paying the higher tax from the live addresses. This was difficult to manage with their manual processes and sometimes caused inaccuracies. The client wanted to have a solution that could handle these intricacies.

Solution

Based on the three challenges mentioned, this client put together seven different local tax scenarios and tasked BSI with showing them the results BSI would deliver. BSI demonstrated and explained the results to their scenarios. The customer also determined how much money they were spending in their internal payroll tax onboarding and W-4 administration process. This was the turning point at which they became convinced they needed to act quickly to start using TaxProfileFactory. Thanks to TaxProfileFactory, this client was able to streamline their payroll tax assignment process, as well as handle their specific payroll tax challenges.

• 
  • SAP Payroll
  • Premium

  Interactive Discussion | Continuous improvement in an Employee Central Payroll environment

• 
  • SAP Payroll

  📌💡 FREE WEBINAR: BSI’s Payroll Tax & Regulatory Horizon (State & Local Changes) Q3/2025

  Reading time: 1 min

• 
  • SAP Payroll

  HSBC: Implementation and delivery of Employee Central Payroll in 5 countries

  Reading time: 2 mins

• 
  • SAP Payroll
  • Premium

  How to Configure Canadian Payroll Year-End Mapping

  Reading time: 17 mins