Navigating SAP and ERP Evolution: Insights from Protiviti on Transformation, AI, and Future ERP Strategies

⇨ Protiviti adopts a dual approach to SAP implementation, acting as a system integrator for mid-sized clients and a business integrator for larger organizations, emphasizing the importance of aligning SAP's capabilities with broader strategic goals.

⇨ Process improvement within the ERP landscape involves simplifying complex customizations and fostering cross-departmental alignment to demonstrate measurable value, especially in finance and supply chain operations.

⇨ Protiviti expands its ERP consulting beyond SAP to include platforms like Microsoft Dynamics, Oracle, and Workday, while also integrating AI cautiously, focusing on practical use cases and readiness assessments to ensure secure adoption of advanced technologies.

As organizations push further into digital transformation, the SAP ecosystem has become a focal point for businesses aiming to modernize their processes and improve resilience. Protiviti, a global consulting firm, is recognized for its deep expertise in ERP and SAP consulting. I sat down with Aric Quinones from Protiviti to discuss the firm’s approach to SAP, trends in ERP, the integration of AI, and what lies ahead for organizations in the ERP space.

Balancing SAP Implementation with Strategic Integration

One of the main challenges businesses face today is not just implementing SAP but integrating it into their overall strategy. According to Aric, Protiviti approaches SAP implementation through two main lenses: system integration for mid-sized clients and business integration for larger, more complex organizations.

“For mid-sized clients, we step in as the system integrator, managing the technical aspects of their SAP journey,” Aric explains. “For larger companies, we act as a business integrator, aligning SAP’s capabilities with broader strategic goals across the enterprise.”

This dual approach reflects a broader trend where companies seek not only to deploy new technology but also to fully leverage its capabilities within their strategic frameworks. SAP S/4HANA and RISE with SAP have been central to this effort, equipping companies with advanced tools to support both short- and long-term growth.

Simplifying and Adding Value in Business Process Improvement

As ERP landscapes grow more complex, companies are increasingly focused on process improvement, particularly within finance and supply chain operations. Aric highlights that process improvement isn’t just about automation or standardization; it’s also about simplifying long-standing customizations that may no longer add value.

“A lot of our clients come to us looking to reduce the complexity they’ve accumulated over the years,” Aric notes. “They want to move away from excessive customization and shift toward systems that are simpler to manage and still provide actionable insights.”

Aric emphasizes that building a strong business case is critical in these efforts. Many organizations need to secure buy-in from multiple departments and leadership levels, and Protiviti’s role often includes identifying multiple areas for improvement—such as enhanced reporting or data visibility—that can justify investment in process transformation.

“We see a lot of clients aiming to get cross-departmental alignment on SAP upgrades,” he says. “The challenge is getting everyone on board with the idea that these improvements will deliver real, measurable value to the entire organization.”

Expanding ERP Capabilities Beyond SAP

Protiviti’s expertise goes beyond SAP to include Microsoft Dynamics, Oracle, and Workday in their ERP practice. Aric explains that this diversity allows Protiviti to address a wide range of business needs and to build digital ecosystems that support both private and public sector clients.

“Having a broad ERP offering allows us to tailor solutions that fit the unique demands of each client,” Aric shares. “We also look at how we can enhance ERP functionality through integrated technologies like UI Path and Microsoft’s Copilot.”

For Protiviti, integration with complementary platforms like UI Path for automation and Microsoft for collaboration tools means they can offer more comprehensive, cross-functional solutions. This ecosystem-driven approach not only supports operational efficiency but also prepares companies to adapt quickly to changing market conditions.

AI in ERP: From Pilot Projects to Long-Term Integration

With AI being a major topic in digital transformation, Protiviti is actively advising clients on how to approach AI within their ERP landscapes. However, Aric notes that the adoption of AI is still in its early stages, with many organizations focusing on infrastructure and pilot projects rather than full-scale implementation.

“Right now, we’re seeing a lot of investment in infrastructure to support AI and machine learning,” he explains. “But the majority of our clients are in a testing phase, exploring viable use cases and assessing whether their governance and security frameworks are ready for AI.”

Aric shares that, for many organizations, AI is still more of a long-term goal than an immediate solution. Protiviti works with clients to identify practical, near-term AI use cases, such as predictive analytics in supply chain or automated customer service insights, that align with their existing technology and business processes.

“We’re seeing a lot of pilots and readiness assessments. Companies are excited about AI, but they’re taking a cautious approach, making sure they have the right governance and processes in place before going all-in,” Aric says.

Conclusion: Protiviti’s Vision for ERP in 2025 and Beyond

Protiviti’s approach to SAP and ERP consulting is rooted in delivering tangible value through strategic implementation, process improvement, and comprehensive digital ecosystems. By focusing on the integration of advanced technologies, such as AI, within secure and effective frameworks, Protiviti aims to support clients through their digital transformation journeys in a way that is both resilient and adaptable.

“Looking ahead, we’re committed to helping clients navigate this complex landscape by providing insights, resources, and a solid ERP foundation they can build on,” Aric concludes.

Protiviti’s future-focused approach reflects a deep understanding of the challenges and opportunities facing organizations in today’s rapidly changing digital environment. Their dedication to client education, process simplification, and ecosystem-building positions Protiviti as a trusted partner in the ever-evolving world of ERP and SAP.