Mind the Gap – Three Critical Steps to Transform Order Processing to Lower Churn

Webinar On-Demand

Meet the Experts

Key Takeaways

⇨ Understand the impact of manual order processing on customer service.

⇨ Identify essential capabilities for sales order automation.

⇨ Learn how to apply AI and best practices in order processing.

Your customer service reps (CSRs) are on the front line of delivering an exceptional customer experience for manufacturers and distributors. However, most CSRs spend too much type typing orders in manually and not enough time talking to customers and building a deeper consultative relationship. Manual processing of emailed sales orders represents a significant obstacle to retaining, growing, and winning more customers. Join this webinar to learn how AI and best practices from your peers can help. Organizations need to assess how their digital order gap is impeding customer service and fueling churn, determine what capabilities exist to assess whether it’s possible to readily implement sales order automation, and determine how they can implement the tools and techniques required to apply transaction-specific rules and logic in conversation with SAP.

 

Watch this session to:

  • Understand the impact of manual order processing on customer service.
  • Identify essential capabilities for sales order automation.
  • Learn how to apply AI and best practices in order processing.
  • See how to set and measuring digital automation goals.

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