While RISE with SAP includes basic monitoring services, our oXya team specializes in offering an extensive and proactive monitoring service tailored to your unique needs.

oXya RISE with SAP Services

1. CONSULTING

Drawing on profound expertise, we elevate your SAP landscape’s performance and ensure optimal efficiency with HANA. Our strategic approach navigates audits with precision, providing tailored solutions for a seamless RISE with SAP experience.

2. CUSTOMER SUCCESS

Our commitment extends beyond traditional support. We simplify SAP support coordination, ensuring a dedicated point of contact and acting as a strategic liaison for RISE with SAP. By orchestrating steering committees, we guide your path to sustained success.

3. DAY TO DAY OPERATION

Seamlessly streamlining day-to-day functions, our operational
knowledge/mastery ensures your SAP landscape operates with maximum efficiency. From proactive support to optimized work modes, we bring a tailored approach to enhance the overall performance of your RISE with SAP environment.

4. MONITORING

Vigilantly monitoring your RISE with SAP environment, we guarantee its health, stability, and seamless integration. Our precision in monitoring extends beyond the basics, offering a comprehensive approach to ensure the continuous and optimal functioning of your SAP landscape.

oXya: More Than Monitoring – Your RISE with SAP Expertise Partner

Our commitment goes beyond monitoring; we bring over 25 years of expertise to the table. With oXya, you benefit from:

1. CONSULTING

• HANA Performance Optimization

We analyze SAP HANA performance and provide recommendations, including addressing expensive SQL statements.

• EWA Reports Analysis

We digest SAP EWA reports, provide recommendations, and offer remedial plans to enhance your RISE with SAP performance.

• Upgrade Assessments

We identify and review performance issues and coordinate action plans with SAP Support.

• Performance Analysis

We compile performance data into monthly reports and offer trend analysis, including critical business transactions.

• Support and Audit Assistance

We support you through licensing audits and security audits.

• Archiving Process Management

We execute and monitor the archiving process for efficiency.

• Capacity Planning

We assist with capacity planning to meet your evolving needs.

• Monthly Operation and Performance Review

We provide comprehensive monthly operation and performance reviews, along with guidance to improve system health.

2. Customer Success

• SAP Support Coordination

We raise service requests to SAP Support for applying recommendations and retrospective reviews.

• Dedicated Point of Contact

Enjoy regular communications with a unique point of contact who knows your SAP landscape intimately.

• RISE with SAP Liaison

We excel at managing complex communication with SAP, acting as your unique point of entry for legacy and RISE with SAP landscapes.

• Steering Committee

We organize steering committees to keep your RISE with SAP environment on track.

• Customer Engagement

We actively participate in SAP hosting topics through meetings with customers, ensuring you get the most from your SAP environment.

3. DAY TO DAY OPERATION

• Daily & Quarterly Reports

We organize steering committees to keep your RISE with SAP environment on track.

• Customer Engagement

We actively participate in SAP hosting topics through meetings with customers, ensuring you get the most from your SAP environment.

• Customer Engagement

We actively participate in SAP hosting topics through meetings with customers, ensuring you get the most from your SAP environment.

• Batch Job Scheduling

Our team handles batch job scheduling (SM37) for streamlined operations.

• System Administration

We take care of interfaces connected to SAP S/4HANA and manage SAP users, transport routes, and transports.

• RFC Management

We create and maintain RFCs between different systems (SM59) and manage SAP SLD entries and system connections to SLD.

• SAP Basis Support

Our team performs pre- and post-operations for SAP System Copy (Refresh) to ensure seamless transitions.

• SAP HANA Cockpit Management

We maintain SAP HANA Cockpit 2.0 entries for your convenience.

• Incident Support

We provide incident support and coordinate efforts for incidents and change management, including 24/7 coverage for P1s and P2s.

• Incident Management

We’re involved in incident management, advising on the next steps and troubleshooting decisions.

• Certificate Deployment

We deploy certificates in SAP (STRUST) and maintain printers (SPAD).

• Agile Support

Integrated within an agile framework or service support, we offer complementary services to run your SAP landscape smoothly.

4. MONITORING

• Application Monitoring & Remediation

We keep a vigilant eye on your RISE with SAP applications, ready to take remediation actions if issues arise.

• System Health Monitoring

Our experts monitor critical aspects like SM13, SM12, ST03, ensuring the health and performance of your systems.

• System Errors Monitoring

We provide incident support and coordinate efforts for incidents and change management, including 24/7 coverage for P1s and P2s.

• System Integration to Ecosystem Monitoring

We ensure seamless integration with your IT ecosystem components, monitoring RFCs, interfaces, printers, and more.

• IaaS Server Monitoring

Our service extends to IaaS server monitoring to maintain system stability.

• Third-Party Software Monitoring

Integrated within an agile framework or service support, we offer complementary services to run your SAP landscape smoothly.

Ready to decide about RISE with SAP? You have options.
Let oXya guide you today!