All SAP Partners

Knapp I.T

Knapp I.T., Inc. is a boutique IT Service Management / ITIL Training and Consulting firm based in Wilmington, Delaware, and has been providing instructor-led classroom training for learning centers and companies across North America since 2007. Owned and operated by Jill Knapp, she had the pleasure of co-teaching the world’s first ITIL V3 Foundation class with an exam in June 2007, and was hand-picked by AXELOS to receive in-person ITIL 4 Training, shaping the ITIL 4 Foundation course syllabus. She is a respected voice in the ITSM community. Her students have earned some of the highest ITIL Foundation pass rates in the country; over 99% since 2008!**

Ms. Knapp is a Certified ITIL Expert and an ITIL 4 Managing Professional, and holds 15 ITIL certifications. She is also an Accredited Trainer, a Distinguished Professional of Service Management, and author of Pearson IT Certification’s wildly popular and successful ITIL Foundation self-study video series: ITIL V3 Foundation Exam Video Mentor and its ITIL 2011 updated edition ITIL Foundation LiveLessons. Ms. Knapp also serves on the faculty at Villanova University as an adjunct professor and IT Service Management subject matter expert and curriculum designer for their ITIL Foundation Plus course.

Qual-IT, LLC has been providing trusted ITSM training and consultancy in the United States and Europe since 2009. Owned by Mr. Jurriaan Horowitz, an ITIL Service Manager and ITIL 4 Managing Professional, as well as a long-time colleague and friend of Ms. Knapp’s.

In 2016, Qual-IT and Knapp I.T., Inc. merged to share resources, and to leverage a stronger international presence. In recent years, Mr. Horowitz has taken more of an administrative role in the partnership, with Ms. Knapp in front of clients and students, and also writing accredited courseware for lease by training companies and freelance instructors worldwide. On paper, Knapp I.T., Inc. remains a wholly-owned subsidiary; but honestly, we’re just two people with fancy-sounding company names who are simply working together to share the load. 🙂

Our companies are trusted and reliable partners of many training organizations worldwide, such as TEK Systems, Lantec, of Louisiana, ITSM Academy, Knowledge Peak, The Projex Group, VMWare, BridgeView Partners, BridgePoint, and Aptris. She applies her BA in Education and her expertise as a Master Trainer by providing Instructor Evaluation services to training organizations across North America, helping instructors improve their presentation skills.

Our students and clients include teams from Whole Foods, UPS, ESPN, Boeing, Merck, the Federal Reserve Bank, Fossil, State Farm, American Express, JP Morgan Chase, Dell, HP, FedEx, Nortel, University of Texas, Blackbaud, Kellogg’s, Bristol-Myers Squibb, Time Warner Cable, Windstream Corporation, AmeriHealth Caritas, Capital Group/American Funds, the US Army, the Canadian Armed Forces, Telcordia/Ericsson, Yale University, Texas Department of Veterans Affairs, Texas DOT, Selective Insurance, Century Link, City of Austin, Wharton Business School at the University of Pennsylvania, Blue Cross/Blue Shield, and the USDA.

Knapp I.T., Inc. is a Woman-owned Small Business with a commitment to green sustainability and a proud Sponsor of the Arts.

** IMPORTANT NOTE: No training company can (or should ever) guarantee a passing grade. Jill’s unusually high pass rate is the result of creating an exceptionally detailed, typo-free, and easy-to-use workbook, plus her fun and relatable teaching style keeping students engaged, and motivated and inspired to study hard and try their best!