Articles
The following articles are written by SAP experts, contributors from the SAPinsider Community, and SAPinsider’s skilled team of editors and research analysts. From technical guides to thought leadership pieces, these articles contain essential insights to help SAP customers solve day-to-day challenges, understand what types of decisions organizations need to be making, and receive lessons learned from other SAP customer experiences.
500 results
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Use Knowledge Articles in SAP CRM 7.0 for Fast Solutions and Efficient Service
Discover how to configure knowledge articles in SAP CRM 7.0, a particularly valuable tool for service scenarios in which agents often receive the same queries from multiple customers. With knowledge articles, your organization can maintain standard answers or instructions as reusable documents. In addition, see how SAP CRM can automatically suggest knowledge articles for easy...…
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10 Brand-New Application Incident Management Features in SAP Solution Manager 7.1
Develop a convincing business case to adopt the new Application Incident Management functionality within your SAP Solution Manager 7.1 system. Learn 10 brand-new features that are sure to inspire your implementation and support teams. Discover the key enhancements to SAP Solution Manager’s incident management functionality that boost SAP Solution Manager’s messaging capabilities. Whether you have...…
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SAP CRM 7.0 Enhancement Package 1: A Detailed Introduction to SAP CRM Service Request Management
Learn about use cases and technical features of the service request, based on CRM 7.0 and SAP enhancement package 1. Understand which use cases the service request is suited for and how it differs from other service transactions, such as the service ticket. Key Concept From a business perspective, an SAP CRM service request is...…
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How to Integrate SAP CRM Shared Services Framework with SAP ERP HCM
Learn about the integration of various HR processes with the SAP Customer Relationship Management (CRM) service center’s front-end solution, Shared Services Framework, which helps improve the efficiency and effectiveness of your shared-service organization. Using the birth of a child as an example, the details for the employee benefits of SAP ERP HCM are covered in...…
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Your Easy-to-Understand Guide to the Major Areas of SAP Solution Manager
ManagerLearn about some of the strategic, functional, and technical benefits of SAP Solution Manager and how to realize them. Find out the basics of functionalities such as the Service Desk, Change Request Management, and system and business process monitoring, including many helpful links to relevant articles. Key Concept Understanding the key areas of SAP Solution...…
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The Web User Interface Framework of SAP’s Business Suite – The Floor Plan Manager
Read this article by Kay Eidner and Thomas Frambach. This is the third part in their series on the User Interface Framework of SAP Business Suite and Floor Plan Manager. The third installment covers advanced topics such as freestyle UI building blocks, navigation, and message management. Key Concept The Floor Plan Manager (FPM), as a...…
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Introducing ABAP 7.51
With all of the innovation included in SAP NetWeaver 7.5, including advanced support for core data services (CDS), why is SAP already delivering version 7.51 for the ABAP stack, and why should you upgrade? ABAP 7.51 delivers an enhanced ABAP programming model that extends CDS to include transactional as well as analytical application development and…
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Use Recycling Administration for Better Environmental Fee Reporting
Environmental regulations differ throughout countries, leading environmental fee reporting to be very difficult. See how an SAP add-on — SAP Recycling Administration — works to keep your data consistent and in line with the different regulations. Key Concept Environmental fee reporting is required in many countries for packaging, batteries, and waste on electrical and electronic...…
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A Quick Guide to Migrating Six Procurement Data Objects in Your SAP Project
Learn how to automate the uploading of procurement objects in your SAP project using the SAP Legacy System Migration Workbench. Walk through the steps for uploading data for the Purchase Requisition (PReq) object, including how to prepare the data for uploading. Then learn how to easily apply the process to your other procurement objects: purchase...…
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SAP BusinessObjects Planning and Consolidation: Administrator and Power User Best Practices for Configuring Authorizations and Authentication
When a power user creates an application in SAP BusinessObjects Planning and Consolidation, users must be assigned and given authorization to read and write data that they own. Take an in-depth look at how authentication and authorization are set up to ensure users can only work with the regions of data they own. This information...…
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