What is SAP COE?

Centers of Excellence provide business and application expertise to support the effective daily operations and improvement of different business or IT functions. The SAP Center of Excellence (COE) focuses on these tasks for SAP systems and solutions in place at an organization. They provide functions such as implementing new SAP systems, designing new processes, optimizing existing processes, managing projects, providing user support and training, and keeping the SAP landscape running 24 hours a day, 7 days a week.

What is SAP COE?

Centers of Excellence provide business and application expertise to support the effective daily operations and improvement of different business or IT functions. The SAP Center of Excellence (COE) focuses on these tasks for SAP systems and solutions in place at an organization. They provide functions such as implementing new SAP systems, designing new processes, optimizing existing processes, managing projects, providing user support and training, and keeping the SAP landscape running 24 hours a day, 7 days a week.

Some of the benefits that a SAP COE offers include: a repository of SAP deployment best practices; a central point-of-contact for all SAP-related matters; a place where strong competencies can be developed; a means to enhance the value of SAP solutions; improved SAP personnel retention; and improved service levels. While there is an investment involved in creating a SAP COE, with many organizations running dozens or hundreds of SAP systems there can be a significant organizational benefit to setting up a COE.

Key Considerations for SAPinsiders:

  • Building a successful COE requires planning and investment, both financial and from a resource perspective. According to David Jantzen and Dan Haynes of Deloitte, some of the key steps to setting up a successful SAP COE include: ensuring appropriate leadership, defining how the organization will work, building tight relationships with business and IT teams, and defining appropriate metrics.
  • You can boost the success of your SAP COE by developing and defining the right metrics. Many organizations view their SAP COE as little more than a support organization. However, given the value of SAP systems and the resources invested in the COE itself, this limits the overall value the team can provide. By developing the right metrics it is possible to transform the COE from a support team to a key part of the business. In this article SAPinsider spoke with Ken Grady of Novartis how they appropriately defined metrics to help transform their SAP COE into a valuable part of the business.

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  1. Define Test Requirements and Create and Execute Testing Components as Part of Your Automated Testing Solution

    Reading time: 15 mins

    ManagerLearn a step-by-step procedure for defining and transferring test requirements from SAP Solution Manager to SAP Quality Center by HP. Create test components in SAP Test Acceleration and Optimization and execute the test cases in SAP Quality Center. Key Concept The business process testing model supports the workflow of the user interface design that allows...…

  2. Improve Your Cost Center Planning with Driver-Based Planning

    Reading time: 16 mins

    See how to plan cost center activities automatically with driver-based planning. Learn how it works in both manufacturing and service departments. Key Concept Driver-based planning is a best practice in the manufacturing industry, in which companies often use the sales plan as a starting point for the production plan and the production plan to determine...…

  3. Eliminate Duplicated Inter-Company AR/AP Postings in Cross-Company Sales Orders

    Reading time: 25 mins

    Learn how to prevent duplicate inter-company AR/AP postings when working with cross-company free-of-charge sales orders. Key Concept Inter-company journal postings are common when processing a cross-company business scenario. The SAP system automatically generates inter-company journal postings for you if you post a credit in one company and a debit in another company In a typical...…

  4. Infosys Announces Google Cloud Center of Excellence for AI Innovation

    Reading time: 2 mins

    Infosys has launched a Google Cloud center of excellence focused on empowering organizations to leverage generative AI for business transformation and innovation through collaboration and customized solutions.

  5. Simplify Segment Reporting with the New General Ledger

    Reading time: 16 mins

    Find out how the new General Ledger (G/L) in mySAP ERP differs from the classic G/L. With its new segment functionality, you do not need to create a Special Purpose Ledger to meet different compliance standards. Key Concept One of the requirements of International Financial Reporting Standards (IFRS) is to report financial information by line...…

  6. FedEx Office Pursues “In-Center Excellence” with Quick and Easy Dashboards

    Reading time: 8 mins

    See how FedEx Office fast-tracked an SAP BusinessObjects Dashboards project to harmonize reporting for center managers at the roughly 1,800 FedEx Office locations, resulting in a streamlined view of business operations, increased efficiency, and additional revenue opportunities. Learn how FedEx Office dealt with unique challenges, such as changing data warehouse fields and aggregating data to…

  7. SAP Winners

    SAP Announces Winners of the 2023 SAP Global Intelligent Spend and Business Network Partner Excellence Awards

    Reading time: 1 mins

    During the 2023 SAP Spend Connect Live event, SAP presented its SAP Global Intelligent Spend and Business Network Partner Excellence Awards.

  8. How the Use of an Org Charting Tool Enhances Your SAP Organizational Management Experience

    Reading time: 17 mins

    Learn an SAP Organizational Management data model approach that is consistent with SAP system standard functionality. Supplement display and reporting capabilities with the functionality available in the leading org charting tools to reduce complex custom developments while improving end-user experience. Key Concept An organizational structure in an SAP system is used to support many HR-related...…

  9. A Step-by-Step Setup Guide to SAP Solution Manager Adapter for SAP Quality Center by HP: Part 2

    Reading time: 11 mins

    ManagerIn the second half of this series on setting up the integration between SAP Solution Manager and SAP Quality Center by HP, find out how to set up and finalize the connection between the two systems. Key Concept The integration between SAP Solution Manager and SAP Quality Center by HP enables quality assurance teams to...…

  10. Revolutionizing the Innovation Experience: SAP Leonardo Experience Centers

    Reading time: 8 mins

    Discover the SAP Leonardo Experience Centers — state-of-the-art centers intentionally designed to help customers rethink and reimagine their business stories, from the outside-in, and innovate on behalf of their customers and employees. With the flagship experience center now open in Walldorf, Germany, and the next location set to open in Tokyo, Japan, in Q3 2019,…