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Time Recording in the Service Desk: Capturing Support Efforts in Incident Management

Time Recording in the Service Desk: Capturing Support Efforts in Incident Management

Reading time: 12 mins

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ManagerImplement SAP Solution Manager’s Time Recording feature to capture, track, and report on the effort your support teams invest in processing incidents. Learn the fundamental configuration activities to integrate Time Recording into both new and live Service Desk solutions. Key Concept With Support Package 21 of SAP Solution Manager 7.0 came a new functionality for...

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