Reduced Supply Chain Processing Time with Automation
Meet the Authors
Key Takeaways
⇨ Daikin Europe faced significant operational challenges due to a limited scheduling tool that required manual interventions and caused delays in processing tasks, affecting overall productivity.
⇨ By partnering with Redwood and implementing RunMyJobs, Daikin was able to automate its core processes, reducing processing times from 11 hours to 6 hours overnight and significantly improving task management and coordination across its supply chain.
⇨ The integration of RunMyJobs allowed for enhanced efficiency in managing data between legacy systems and external partners, streamlining operations and cutting automation development effort by 50%.
Daikin Europe N.V., a subsidiary of Daikin Industries Ltd., operating globally in over 150 countries, faced considerable challenges related to seamless end-to-end delivery of its critical supply, production, distribution, and logistics processes. Coupled with this, Daikin’s IT environment, which interfaced with business partners and IBM System i5-based applications, was also limited by its native component content management system (CCMS) scheduling tool. The tool did not provide alert notifications and could not run SAP processes in parallel, had no automated recovery for failed tasks, which led to significant manual intervention.
This resulted in administrators managing overnight processes running from 10 pm to 9 am, which frequently overran into business hours, delaying key applications and affecting productivity. With 4,500 tasks executed daily—33% of which interfaced with legacy systems and external partners—Daikin required an automation solution to optimize its SAP ERP environment and streamline operations.
Daikin partnered with Redwood and implemented the RunMyJobs by Redwood to automate their core processes across business and IT. All environments and locations were integrated with applications, allowing recovery of various tasks and failover actions while maintaining smooth connection between systems. Integrating RunMyJobs with many SAP program servers reduced Daikin’s processing times overnight from 11 hours down to just six, completing processes around 4 am, thus allowing its next business day commitments. This resulted in fewer manual errors and allowed administrators to focus on more critical tasks. Improved customer service was achieved, as staff were no longer delayed in fulfilling product orders due to process failures.
The company’s field locations and headquarters also saw centralized, automated operations through RunMyJobs. Support for legacy and EDI systems meant that one system could send data into another, triggering specific processes. Daikin integrated with various suppliers and partners to manage critical sales, financial, and tracking data efficiently. Additionally, Daikin streamlined its automation development process, cutting the effort required to migrate from testing to production by 50%.
With near real-time task management, automatic escalations, and email/SMS notifications for task failures, Daikin now enjoys better coordination between partners, platforms, and applications across the enterprise. RunMyJobs has given Daikin more control over its supply chain processes, improving overall efficiency and operational success.
Read the full customer story here.
Premium
