PlanSource Infuses Ethical AI into HR Benefits Administration Platform

HR teams constantly face new and increasingly difficult challenges. Whether it is benefits administration, compliance updates, or dependent verification, HR teams often struggle to keep up with mounting work as their budgets typically have remained stagnant over recent years.

To help keep pace, many SAP companies are turning to partners like PlanSource and its AI-powered solutions. These tools are designed to drive automation and provide valuable insights for HR teams, leading to more confident and engaged employees. The integration of AI in various aspects of the PlanSource platform offers significant benefits for employers and their workforce.

Incorporating AI into HR

PlanSource’s AI bolsters many significant HR workflows. These include:

Supporting benefits decisions – PlanSource’s enrollment experience utilizes an AI-powered decision engine that incorporates behavioral psychology to personalize guidance. This helps employees navigate the often-confusing process of benefits selection and confidently choose the options that best meet their individual needs. By providing tailored recommendations, AI can also contribute to reduced spending on suboptimal plan selection.

Virtual Assistant for Employees & HR Teams – This AI-powered assistant is available 24/7 to help HR teams expedite workflows and assist employees in navigating and engaging with their benefits. The virtual assistant helps answer common questions, freeing up valuable time for both HR teams and employees.

GenAI-powered Communication Solution – This offering helps HR teams create targeted employee communications. HR teams simply need to specify the objective, tone, length, and language, and the AI takes care of the rest, leading to minimal time spent composing, editing, and segmenting messages. This personalization can lead to greater engagement with more relevant and actionable employee communications.

AI-Generated Insights – PlanSource’s reporting capabilities offer visual dashboards and summaries that provide real-time and actionable insights about employees. This data can help inform the overall benefits strategy, enable better support for employees, and improve employee outcomes. By providing a deeper understanding of population trends, AI can also contribute to better tailoring the benefits portfolio.

Dependent Verification – Ineligible dependents can cost businesses millions in annual health plan expenses. PlanSource’s dependent verification solution employs AI-powered technology like advanced image recognition to track and verify dependents much faster than traditional methods.

Guided Implementation & Configuration Process – Having an AI-guided process helps simplify the implementation, configuration, and testing phases, ensuring the delivery of high-quality solutions and data accuracy tailored to each client’s specific needs, regardless of complexity.

Learning about AI Applications and Ethics

To help SAP companies better understand the transformative power of AI, its evolving role within HR, and how to deploy it responsibly, Plansource hosted an on-demand webinar exploring the intersection of HR and AI.

Those hoping to learn more about the fundamentals of AI, how to incorporate it into key HR workflows, and how to ensure that it is used ethically can find the webinar here.

What This Means for SAPinsiders

Involve AI in every aspect of business. While areas like finance and supply chain have been quick to implement AI, HR has lagged. Yet this key area can enjoy many of the advantages that AI can bring. Companies should ensure that AI is a pervasive benefit throughout their organization, benefitting every team with automated and enhanced workflows.

Find a partner that can help deliver improvements in key areas. Companies often have blind spots in their operations, missing out on areas where they can enhance efficiency. The integration of AI into PlanSource’s benefits administration platform offers a wide array of benefits, including empowering employees to make smarter decisions, providing readily available support, streamlining communication processes, delivering valuable data-driven insights, reducing costs associated with ineligible dependents, and simplifying the implementation process.

Ensure ethics are a top priority in AI. While AI holds significant promise, companies should ensure that their usage of it does not introduce any biases or unethical outcomes. Companies should ensure that they take the time to understand their AI and how it will be used so all employees benefit from it.