OMS+ Cloud for SAP Public Cloud Edition: Streamlining Sales in the Cloud Era
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Key Takeaways
⇨ OMS+ Cloud is designed to optimize complex sales processes for SAP S/4HANA Public Cloud, enhancing customer engagement through automation and machine learning.
⇨ The platform supports multichannel sales across various interfaces, offering flexibility and accessibility to sales teams in a mobile and connected environment.
⇨ OMS+ Cloud is rapidly approaching feature parity with its on-premise counterpart, OMS+ 4, emphasizing faster implementation, customization, and ongoing innovation to future-proof sales operations.
The focus on cloud innovation and agile business solutions has only strengthened, as highlighted during the SAP Unleashed event in February.
However, as more SAP customers migrate to the SAP S/4HANA cloud, they face challenges, especially in optimizing complex sales processes in SAP Public Cloud. They include:
- Implementing salesforce automation features in SAP S/4HANA
- Designing CRM processes and interactions to improve customer experience
- Utilizing the real-time data from SAP S/4HANA to improve sales and CRM processes
In December 2024, Dataxstream released OMS+ Cloud, a cutting-edge sales platform designed specifically to help users overcome these challenges in SAP S/4HANA Public Cloud.
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This platform empowers businesses to capitalize on the latest SAP cloud developments by optimizing complex sales processes, enhancing customer engagement, and leveraging the power of automation.
Key Features and Functionality
OMS+ Cloud’s functionality is based on three primary objectives:
- Ensuring consistent customer interaction via SAP
- Simplifying and harmonizing complex sales procedures
- Harnessing the potential of automation and machine learning
Moreover, the platform aligns with the expanding global reach of SAP Public Cloud by supporting multiple geographies, currencies, and languages. It caters to diverse sales channels, including call centers, in-store counters, mobile portals, and self-service kiosks, all accessible through a unified, device-agnostic interface.
The platform allows sales teams to leverage desktops, POS systems, tablets, and smartphones. This ensures flexibility and accessibility in the increasingly mobile and connected world that was highlighted during the SAP Unleashed event.
The platform’s architecture comprises three core components:
- SAP S/4HANA Public Cloud
- SAP BTP (Business Technology Platform) hosting the OMS+ technology stack
- The customer accessing the system via a web browser
When deployed on BTP, OMS+ Cloud directly interacts with S/4HANA Public Cloud, resulting in real-time transaction processing without local data storage or synchronization complexities.
This cloud-native approach eliminates the need for software installations. It facilitates deep integrations with essential sales technologies, such as delivery systems, shipping providers, credit card processors, and systems for managing pricing, promotions, and gift cards.
OMS+ Cloud vs. OMS+ 4
Comparing OMS+ Cloud with its on-premise private cloud counterpart, OMS+ 4, reveals some distinct advantages of the cloud platform.
While OMS+ 4, an SAP ABAP premium-certified solution, offers a broader range of features, OMS+ Cloud is purpose-built for S/4HANA Public Cloud. It emphasizes speed and agility, qualities highly valued in today’s dynamic cloud landscape. Additionally, OMS+ Cloud delivers faster implementation, quicker customization, and accelerated innovation cycles.
Although OMS+ 4 currently offers more extensive functionality, OMS+ Cloud is rapidly approaching feature parity, with near parity expected within the next six months. More importantly, both platforms maintain consistent user experience, simplifying user transitions.
Utilizing AI in OMS+ Cloud
Still, intelligent automation remains a cornerstone of both OMS+ platforms. Integrating AI capabilities, including large language models (LLMs) and traditional machine learning, empowers businesses to automate tasks and gain valuable insights.
DataXstream has also focused on integrating best-in-class AI technologies into the sales workflow, encompassing document automation, LLM integration, and the capacity to incorporate custom models. These functionalities align with AI’s growing importance in business transformation and with the announcements for AI made during the SAP Unleashed event.
Moreover, the OMS+ portfolio includes the OMS+ Portal, a self-service platform that empowers customers. Mirroring the CSR interface, the portal allows customers to track orders, check inventory levels, create orders, and request quotes, enhancing customer autonomy and convenience.
What This Means for SAP Insiders
Embrace the Cloud for sales transformation. If you’re using SAP S/4HANA Public Cloud, OMS+ Cloud offers a powerful and flexible sales platform built specifically for that environment. It’s designed to complement and enhance existing SAP investments, enabling users to modernize and optimize their sales processes.
Unlock multichannel sales and automation: The platform’s strengths lie in its multichannel capabilities, seamless integration, and automation focus. Users can streamline sales across various channels (e.g., online, mobile, in-store) and automate key tasks, leading to increased efficiency, improved customer experience, and potentially higher sales.
Future-proof your sales platform. OMS+ Cloud’s rapid development and feature parity with the on-premise private cloud version of OMS+ signal a commitment to innovation and long-term support. This makes it a compelling solution for SAP customers who want a sales platform that can adapt to their evolving needs and keep pace with technological advancements.
