How to Set up an AI Strategy with RSM

AI has garnered more attention than almost any other topic in the SAP landscape in recent months. Companies often find themselves rushing to find AI solutions and apply them in crucial workflows. Yet this approach can lead to uneven implementation, cause potential issues with data, and even create ethical concerns.

Finding the Right Way Forward

To help companies find the best path to AI success, many SAP organizations are turning to RSM. The company offers artificial intelligence (AI) consulting services to help businesses enhance their operations and decision-making. These services are designed to assist companies across various industries in navigating the evolving landscape of AI technology, which has become increasingly advanced and attainable for middle-market companies.

RSM aims to provide efficiency and deeper insights into key business functions through tailored AI solutions. The potential of AI is described as expansive and constantly growing, allowing businesses to augment human insight with enhanced decision-making capabilities. With strategic investments in AI, companies can quickly gather information for more informed decisions, monitor data for opportunities or anomalies, and drive better business connections and customer/employee experiences.

RSM’s AI consulting services cover the entire AI lifecycle, starting with AI education to raise awareness among business and technical leaders. They also provide AI strategy and assessment services to identify where and how AI can be effectively used within a business and its IT operations, formalizing a strategy and a plan for evaluating AI opportunities.

Following the strategic phase, RSM offers AI preparation guidance, assisting in selecting or designing appropriate AI solutions and preparing the data and governance environment. AI execution involves tailored AI development or software implementation, alongside crucial activities like change management and process optimization. Finally, RSM provides AI support and maintenance to ensure the continued success of AI implementations.

Setting an AI Strategy

Making informed choices and implementing AI responsibly are critical. A misaligned strategy can be counterproductive, create security vulnerabilities, and fail to deliver anticipated value. RSM’s experienced AI consulting team offers advice and insight throughout this lifecycle, from foundational stages to implementation and optimization. Its services cater to organizations at any point in their AI journey. RSM’s advisors can implement advanced machine learning and AI tools to address pressing business objectives, helping reactive organizations become proactive market leaders.

For organizations beginning their AI journey or looking to enhance their AI capabilities, RSM offers AI digital strategy and center of excellence (COE) design services to align vision and goals, create customized AI roadmaps, and develop organizational governance. Their AI solution selection process focuses on identifying AI options that address specific business challenges, unlock opportunities, and align with IT strategies by delving into an organization’s processes and desired future state. Recognizing the challenges in identifying the right AI use cases and justifying investments, RSM provides a comprehensive AI solution with a two-pronged approach to guide companies through every step.

AI copilots are highlighted as a critical element of any AI strategy, serving as productivity enhancers within various business applications. RSM’s team has experience with AI copilot tools like Microsoft Copilot, Salesforce Einstein, and ServiceNow’s Now Platform, as well as their own grant writing and compliance automation system.

Generative AI is also identified as a significant opportunity, requiring effective governance to mitigate potential risks, which RSM can help with through their insight and experience. Furthermore, their managed application services can accelerate progress with AI tools, offering insight and experience to help organizations achieve their goals.

What This Means for SAPinsiders

Proper governance is a crucial aspect of an effective AI strategy. Research indicates that 78% of middle market respondents report using AI either formally or informally, with 41% in the partial implementation phase. Furthermore, 58% of those using generative AI aim to improve quality control. Companies must ensure that they have proper governance of these tools before fully integrating them into crucial workflows. RSM provides solutions such as AI policy assessments, framework testing, responsible AI framework design, and AI governance audits.

Trust AI experience. AI is not a plug-and-play solution and requires nuance, judgment, and experience that an experienced AI consulting firm like RSM can provide. They can shape a strategy and direct AI deployment for significant results, bringing exposure to a broad range of solutions and focusing on high-impact opportunities while planning for ongoing enhancements.

Plan a roadmap for AI. Companies cannot expect to drop AI into important workflows with no planning and expect it to have the desired outcomes. Ensuring data quality and installing a roadmap can help companies make the most out of their AI investments and ensure data security and ethics.