Driving Innovation One Review at a Time: Introducing SAP Product Review
Meet the Authors
Major decision-makers at SAP organizations have a litany of options they must consider each year as they decide how best to allocate their resources and guide their company into the future. Businesses must decide how best to customize their SAP landscapes, carefully evaluating the solutions at their disposal.
While SAP systems are immense, customizable platforms, some apps may not be able to provide certain specific functionalities that business leaders would like to have. Other options may have issues or room for improvement.
SAP wanted a way to learn from its users how to maximize the value of some of its largest applications, solutions, and platforms. To accomplish this task, it partnered with TrustRadius to offer SAP Product Reviews.
Improving SAP One Opinion at a Time
Since 2018, SAP users have been able to share their thoughts on how to improve more than 20 SAP products, including SAP S/4HANA Cloud, SAP Concur, SAP Datasphere, and many more. Feedback on SAP Product Review is received independently of SAP’s purview, so users can be fully transparent.
Similar to your favorite restaurant review platform like Yelp, SAP Product Review allows users to offer both qualitative and quantitative feedback, providing both data points and personalized experience. This allows SAP to better understand potential improvements and showcases SAP expertise and experience.
The Keys to a Quality Review
SAP Product Review highlighted three key requirements that good reviews should contain to ensure that they are constructive and are more likely to be published.
Detail – Reviews should be specific and thorough. Higher levels of detail help SAP improve its offerings and provide insights for other SAP users.
Honesty – It is important to be as accurate and straightforward as possible for these product reviews. Full transparency fosters a sense of trust within the SAP community and leads to more direct change.
Story telling – Sharing real examples and use cases can help bring reviews to life. While hypotheticals or technical feedback can be helpful, sharing personal angles, success stories, or struggles helps other users empathize with your story or perhaps understand a problem of their own.
Providing Product Reviews
Users who want to contribute to SAP Product Reviews can visit the product page, navigate to the TrustRadius review site for the solution they want to leave feedback for, and fill out the form. SAP Product Reviews also has its own booth at many SAPinsider events where users can share their thoughts. High-quality reviews that are published can even receive an Amazon gift card.
The SAP community is filled with diligent, intelligent people who want to work as efficiently as possible, driving innovation and meeting their business goals. SAP aims to deliver the tools they need to accomplish those goals, and offering feedback on what they need is the first step on the path to great accomplishments.
