Simone Zema

Simone Zema is CX Solution Advisor Team Lead for Italy and EMEA AI Lead for SAP Customer Experience. With more than a decade of experience in SAP solutions across diverse industries, he supports companies in shaping innovative, AI-driven customer engagement strategies. Beyond his professional role, Simone combines a background in business administration with a lifelong passion for wine, which he  cultivates as a certified sommelier in his free time.