Karen Twitchett is the Director of Workforce and Technology at the Northern Beaches Council and leads the people function, information and digital technology, and strategy and organisational performance divisions. Karen has extensive leadership experience in Australia and Asia Pacific in human resources, corporate affairs, IT deployment, change management, and organisational development. Her career spans multiple sectors including major corporates, blue-collar and non-government organisations. She is also the author of Sweet and Unsavoury: case stories for people managers. This is Karen's first role in local government and she brings a new perspective to the executive leadership team. While at Council Karen has sponsored the implementation of a workforce management system integrated with payroll, rostering and time and attendance.