In 2016 Auckland Council consolidated multiple legacy systems that existed due to the 2010 amalgamation of eight local councils in to one, using SAP NewCore. By 2020 Auckland Council were facing an unprecedented demand in processing building consents and operating on a cumbersome system that had multiple manual backend processes which were time consuming and open to inaccuracies.
Auckland Council’s “Regulatory User Experience (R-UX)” project was run entirely remotely during COVID-19 pandemic. Utilising Design Thinking, the team reviewed 152 user stories to inform and design the solution, integrating historical systems tasks (across seven unique SAP platforms) into two new SAP Fiori apps: R-UX Overview and Document Management system.
These solutions have allowed the users to see key information, create correspondence from SAP, add time recording, easily reassign SAP records, view documents and reporting within a single consolidated platform. The R-UX Overview application was built using SAP RAP model, utilising Fiori elements, CDS views and was mobile ready.
The customised system leverages its core SAP enterprise-wide system has been designed to integrate with SAP Fiori, SAP UI5, SAP CRM, CDS Views, AMDP, and OpenText. Providing Auckland Council with a centralised processing hub for consenting information that can grow in scale and capability according to the Council’s emerging needs in a post-Covid environment.
Results achieved:
- Navigation to key information required to review/process/monitor consents improved by 50%
- Allocation of workload reduced from 55 clicks to 6 clicks
- Improved user interface for Regulatory Consenting & Compliance team leaders and staff
- R-UX provides bulk assignment and re-assignment of task checklists, which was previously a manual task done by individual record
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here