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Deliver Building Consents Fast with Regulatory User Experience (R-UX)

The R-UX Overview Application Allowed Users to See Key Information Within a Single Consolidated Platform

Key Takeaways

⇨ Allocation of workload reduced from 55 clicks to 6 clicks

⇨ Improved user interface for Regulatory Consenting & Compliance team leaders and staff

⇨ R-UX provides bulk assignment and re-assignment of task checklists, which was previously a manual task done by individual record

In 2016 Auckland Council consolidated multiple legacy systems that existed due to the 2010 amalgamation of eight local councils in to one, using SAP NewCore. By 2020 Auckland Council were facing an unprecedented demand in processing building consents and operating on a cumbersome system that had multiple manual backend processes which were time consuming and open to inaccuracies.

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