ERMS Email Escalation Notifications Help Prevent Frustrated Customers

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ERMS Email Escalation Notifications Help Prevent Frustrated Customers

Reading time: 13 mins

Learn how to configure SAP CRM to send automatic email notifications to your contact center supervisor when the initial response time for a customer email in the queue has been exceeded. Key Concept The E-Mail Response Management System (ERMS) capabilities of SAP CRM allow you to escalate customer emails that are not processed within a...

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