Not long after Colgate-Palmolive made a significant organizational shift — now operating its supply chain globally instead of regionally — the company began pushing for global reporting and analysis for two main reasons: to enhance how its business is running and to identify opportunities for improvement.
“We’ve developed a lot of good, foundational business intelligence reporting over the years, from a global standpoint as well as a divisional standpoint,” says Jim Newkirk, Colgate-Palmolive’s Director of Global Supply Chain Development, who is responsible for implementing global applications in the supply chain area and reporting on the results.
“And because of the information base established from our worldwide SAP ERP implementation efforts, we started receiving a lot of requests from the business for access to global insights and analysis,” he says.
As SAP and other software providers release new functionality relating to the supply chain, Newkirk’s group is tasked with determining if that functionality meets the business’s needs. To do this, the team conducts pilot implementations to determine which software to deploy and how those implementations should run. His team is also responsible for delivering procurement and inventory management metrics to the business in the form of reports and dashboards.
“The business pushes us to develop simpler and easier-to-use reports — and they’re looking for us to produce them at a faster rate than in the past,” says Newkirk. “The way we’re going to deliver is by leaning on SAP to provide these solutions for us. The key is taking advantage of the new, canned SAP analytic applications that relate to reporting.”
Business leaders use the information from the reports to determine the proper inventory levels, understand if it makes sense to open a plant in a certain location, decide whether the company should order stock from one supplier versus another, or analyze if the business is spending money wisely with customers as it relates to ROI. “Our people use the information in those reports to set strategy around how the company is going to do business out in the marketplace,” Newkirk says.