Virgin Money Scales Workloads 9x and Empowers Business Analysts
Key Takeaways
⇨ Virgin Money UK has leveraged Redwood's automation software for over two decades, achieving significant improvements in scalability, reliability, and operational efficiency, particularly with its migration to Redwood's cloud-native Business Process Automation solution.
⇨ The migration to Redwood's cloud platform enabled Virgin Money to scale transaction volumes nearly 9x, reduce overnight processing time by 80%, and empower business analysts with self-service capabilities, enhancing both IT and business innovation.
⇨ Redwood's automation solutions have provided Virgin Money with flexibility, reduced maintenance burdens, and streamlined complex interdependencies, allowing the company to focus on delivering exceptional customer experiences and adapting to changing application environments.
Virgin Money first deployed Redwood’s on-premises solution around 2000, replacing a legacy system for workload automation and job scheduling. Redwood delivered the reliable automation and scalability that Virgin Money needed amid growth in customer transactions though a homegrown customer management system (CMS).
Virgin Money achieved transformational improvements with the Redwood on-premises solution. For example, it reduced overnight processing time for customer transactions by 80%, from 11 hours to just 2.5, without errors and interruptions suffered with the previous system.
Virgin Money UK takes a digital-first approach to serving its 6.5 million consumer and business customers across Great Britain
with a leading technology platform geared to deliver exceptional customer experiences across products including checking,
mortgages, retirement funds, investments and insurance.
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Virgin Money supports that vision with innovation in its back-end IT infrastructure, including its use of Redwood automation
software for more than two decades. In 2013, Virgin Money became an early adopter of Redwood’s cloud-native Business
Process Automation, building on successes it achieved with Redwood’s on-premises solution.
Redwood Software delivers IT, finance and business process automation to help modern enterprises excel in the digital age. Redwood orchestrates and automates business processes across complex hybrid IT environments so enterprise organizations can focus on business agility, cost-efficiency, and customer experiences. Our automation solutions help thousands of organizations across 150 countries execute with speed and precision. Redwood is Where Automation Happens.™
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