Technology Delivers Added Value to Broker’s Wrap Around Services

⇨ Integration of PlanSource technology and Guardian's Single Sign-on API streamlined EOI processes, significantly reducing administrative burdens and saving time.

⇨ Automated decision notifications from Guardian's EOI integration enabled instant communication of approval status, enhancing operational efficiency.

⇨ The adoption of advanced technological solutions improved accuracy in benefits management and increased customer satisfaction.

This case study examines the impact of integrating PlanSource technology on a hospitality industry benefits insurance brokerage, particularly focusing on the automation of Evidence of Insurability (EOI) tasks. The brokerage, operating across seven properties with 160 employees, enhanced its service offerings by adopting PlanSource’s advanced technological solutions. These solutions addressed significant challenges, including the organization and navigation of benefits information, manual review and tracking of EOI forms, and the labor-intensive process of communicating EOI results.

The integration of PlanSource with Guardian’s Single Sign-on API for EOI forms significantly streamlined processes. This technological advancement enabled employees to complete medical questions directly, reducing the need for intermediary involvement. The automated decision notification feature of Guardian’s EOI further alleviated administrative burdens by instantly informing employees of their approval status, thus saving substantial time for the HR department.

Key results highlighted in the study include a time saving of 15 minutes per employee for EOI completion and 1.5 hours per week from tracking and reporting automations. Additionally, the automated decision notification process saved 24 hours of administrative work. Overall, customer satisfaction with benefits increased, attributed to the improved efficiency and accuracy of the enrollment and management processes facilitated by PlanSource technology.

This case study underscores the value of leveraging technology to enhance operational efficiency and customer service in benefits management. The brokerage’s ability to allocate more time towards customer-centric activities and goals, thanks to reduced administrative workload, illustrates the transformative impact of adopting innovative technological solutions in the insurance brokerage industry.