Case Study: Taronga Zoo – Employee Experience
Key Takeaways
⇨ Stax, the mobile and desktop application developed by TCSA, improved the employee user experience by simplifying key transactions and enabling efficient communication.
⇨ The app increased field staff engagement, leading to proactive handling of zoo incidents and up-to-date information sharing.
⇨ Guest satisfaction improved as a result of the helpfulness of staff, which was facilitated by the streamlined processes and improved communication through Stax.
Taronga Conservation Society Australia (TCSA) sought to enhance the employee user experience by developing a mobile and desktop application, Stax, to streamline staff functions and content. The app enabled easier leave requests and requisitions, improved communication, and supported TCSA’s transition to SAP S/4HANA. The outcome was increased field staff engagement, improved guest experience, and efficient communications, resulting in high user satisfaction and positive impact on guest satisfaction.
Read the case study to explore how Taronga Conservation Society Australia revolutionized employee experience and improved guest satisfaction with the Stax app.
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