Case Study: Service Planning Made Easy Thanks to FSM

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Key Takeaways

⇨ MSC's implementation of SAP Field Service Management led to improved field service workflows and eliminated paper reporting.

⇨ The integration with Coresuite AddOns has greatly enhanced the invoicing process.

⇨ Offline capabilities of the mobile app offer critical support in MSC's industry where connectivity may be inconsistent.

Medical Supply Company (MSC) faced challenges with their inefficient field service operations and were on the hunt for a solution that would seamlessly integrate with their current ERP system. After evaluating several service desk applications, their choice landed on the SAP Field Service Management software, implemented by Coresystems. This decision not only streamlined their workflows but also eradicated the need for paper reporting. The key takeaway from this case study is the undeniable fact that choosing the right software can significantly enhance field service operations, amplifying both customer service and internal efficiencies.

Dive deeper into MSC’s transformative journey to discover how the right software can redefine service excellence now, download the case study now!

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