ServiceNow & SAP: Two Tools, One Process

⇨ Automated Data Synchronization: Eliminate the need for manual synchronization through seamless and accurate data reconciliation between ServiceNow and SAP with reduced chance for errors

⇨ Streamlined IT Processes: Create a bi-directional interface that allows direct control of SAP transports from ServiceNow, streamlining process flows and enabling both manual and automatic control of processes

⇨ Enhanced Resource Allocation: Increase information transparency and collaboration, enabling management to redirect valuable resources to other business areas, thereby improving overall business efficiency

Organizations, at times use ServiceNow simultaneously with their SAP infrastructure. To ensure robust processes, data reconciliation steps are required as there is a chance that both systems are involved in the same procedures and their information must be synchronized with each other. This data synchronization process can be extremely monotonous and prone to errors.

To counter this problem, REALTECH’s ServiceNow Integration Framework steps in to link both the tools for seamless, accurate and easy data reconciliation. This integration can be deployed in your organization’s SAP infrastructure within a matter of hours and without a team of consultants overseeing the integration process. The benefits of this integration include reducing the information gap between both systems as well as saving time and resources, to name a few.

The ServiceNow Integration in combination with REALTECH’s SmartChange enables smooth integration of SAP and ServiceNow by creating a bi-directional interface through which the user can directly control SAP transports in ServiceNow, leading to streamlined process flows. This essentially means that two parallel systems are merged, and it is now possible to manually as well as automatically control processes from both sides.

IT teams no longer have to manually ensure that both systems are kept in sync, as REALTECH’s ServiceNow Integration handles this automatically. The integration ensures precise and error-free data reconciliation between SAP and ServiceNow. This allows IT teams to focus on more critical tasks and redirect valuable resources to other business areas.

As businesses everywhere are pushing for automation and efficiency in their IT infrastructure, REALTCH ServiceNow Integration will allow organizations to do exactly that. It will enable businesses to increase information transparency, streamline collaboration between SAP and the IT team and lastly eliminate manual steps in the processes which will allows the management to divert their precious resources into other aspects of the business. It is better to stay ahead of the curve than having to catch up to technological innovations later on.

With the impending end-of-life of SAP Solution Manager and the potential loss of access to SAP ChaRM, many organizations are looking for solutions to seamlessly integrate their SAP ticketing and change management processes into ServiceNow (and other platforms).

Watch RELATECH’s webinar on-demand: ServiceNow: A viable successor to SAP Solution Manager?