Improving Customer Service & Mitigating Transportation Disruptions with Descartes Supply Chain Visibility & Connectivity Solutions
Meet the Authors
Key Takeaways
⇨ Visibility and connectivity in supply chains encounter significant hurdles due to fragmented systems and processes, hampering seamless communication and data sharing among suppliers, distributors, carriers, and stakeholders.
⇨ Descartes, a global transport and logistics software provider, collaborates with SAP to offer unified real-time transportation visibility and connectivity solutions to SAP customers through the integration of Descartes MacroPoint and Descartes eBookingsTM with SAP Transportation Management or SAP Business Network for Logistics.
⇨ Descartes MacroPoint delivers a comprehensive real-time view of freight, shipping, and third-party logistics operations, supported by extensive data and performance insights from a vast global carrier network.
Visibility in supply chains goes beyond just tracking freight location – it involves anticipating delays, providing predictive ETAs, and optimizing operations. This broader visibility generates value across multiple departments by addressing consumer demands for swift, accurate order fulfillment and detailed delivery information. However, fragmented systems and processes among suppliers, distributors, carriers, and stakeholders hamper seamless communication and data sharing, leading to inefficiencies, delays, and difficulties responding to changes or disruptions like rerouting, delays, geopolitical tensions, regulations, and nearshoring complexities.
Comprehensive solutions offering end-to-end visibility and connectivity are crucial to effectively navigate these complexities. Descartes, a logistics software provider, collaborates with SAP to offer integrated real-time transportation visibility and connectivity solutions to SAP customers through platform integrations. This provides access to a multi-modal supply chain visibility and messaging platform used by manufacturers, retailers, distributors, carriers, brokers, forwarders, and 3PLs for real-time shipment communications and visibility from raw material transport to final home delivery.
