State of the Market on Benefits Administration and How to Transform
Wednesday, October 23, 2024 at 2:00 pm
Meet the Speakers
Key Takeaways
⇨ Overall customer satisfaction with benefits administration is mid-level, indicating a significant opportunity for improvement in this critical HR process.
⇨ Key areas for enhancement include better integration, a more intuitive user experience, and increased transparency in benefits administration.
⇨ Challenges such as lack of necessary skill sets, skepticism towards existing systems, and concerns about cybersecurity hinder the improvement of benefits administration processes.
SAPinsider research reveals that while customers generally feel mid-level satisfaction with benefits administration—an essential HR process—many organizations fail to allocate adequate resources for its improvement, despite its critical role in enhancing employee satisfaction.
